iPod Out-of-Warranty Battery Replacement Program: Frequently Asked Questions
- What is the iPod Battery Replacement Program?
- How much does it cost to participate in the program?
- How do I send in my iPod for battery replacement service?
- Will the data on my iPod be preserved?
- Will my iPod personalization be preserved?
- How long will it take to receive my replacement iPod?
1. What is the iPod Battery Replacement Program?
If your iPod requires service only because the battery’s ability to hold an electrical charge has
diminished, Apple will replace your iPod for a service fee. Be sure to
follow these instructions for optimising battery life and troubleshooting battery charging issues
before submitting your iPod for battery replacement.
2. How much does it cost to participate in the program?
Please contact your local AASP who will be best able to advise. Replacement iPods may be new, used or
refurbished. Service may not be available if your iPod has been damaged due to accident or abuse.
Please review Apple’s Repair Terms and Conditions for further details.
3. How do I send in my iPod for battery replacement service?
Please contact your local AASP who will be best able to advise.
4. Will the data on my iPod be preserved?
No, your songs and files will not be transferred to your replacement iPod. Please backup important
files, and remove all data from your iPod before sending it to Apple.
5. Will my iPod personalisation be preserved?
If your original iPod has a personalised engraving by Apple, you will have the option of having the
replacement iPod engraved with the same text, or replaced by a non personalised iPod (benefiting
from a faster service). If your original iPod was custom laser engraved by another company, your
replacement iPod will not be personalised.
6. How long will it take to receive my replacement iPod?
Please contact your local AASP who will be best able to advise.