iPod Hi-Fi Service
Frequently Asked Questions
How can I tell if my iPod Hi-Fi needs service?
Visit our Troubleshooting and How-to tabs for helpful troubleshooting information. If an article determines that a replacement part will solve your issue, you can order the part on the Service tab. You can also seek help from other users in our iPod Hi-Fi Discussions forum. If you've reviewed the articles and are still not sure whether your iPod Hi-Fi requires service, you can take your iPod Hi-Fi to your local Apple retail store or Apple Authorized Service Provider (AASP) for diagnosis.
Note: You may be charged a fee for diagnostic service if your issue isn't covered under warranty.

How long is my iPod Hi-Fi covered by Apple’s warranty?
Your iPod Hi-Fi is covered for one year by Apple’s One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for 12 months from the date of original retail purchase. Apple may need to examine your proof of purchase document to verify your iPod Hi-Fi warranty status.

How can I tell if my iPod Hi-Fi is in-warranty?
Visit the Support page, enter your iPod Hi-Fi serial number in the field under Support Coverage, and click Go. Our Warranty Check tool will display information about your product, including how many days remain on your warranty.

How do I get my iPod Hi-Fi serviced?
Apple may provide service for your iPod Hi-Fi using one of the following options:

  • Carry-in Service: Take your iPod Hi-Fi to an AASP or retail Apple Store near you.

  • DIY Parts Service: For certain repairs, you may be able to order a replacement part online that will resolve the issue. To determine if a part is right for you, read through the relevant troubleshooting articles on the Troubleshooting and How-to page. If an article determines that a part will fix your issue, click the link to order the part online.

How long will my iPod Hi-Fi service take?
Service times often depend on the nature of the issue and the availability of service parts at the service location. Be sure to ask how long service will take when you carry in your iPod Hi-Fi for service at your local AASP or Apple Store.

Can I extend the service coverage on my iPod Hi-Fi beyond the warranty?
At this time, Apple does not offer an extended support agreement for iPod Hi-Fi.

My iPod Hi-Fi warranty has expired. What are my service options?
If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any), and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.

My Apple Remote for my iPod Hi-Fi isn’t working. Can I order a replacement?
Yes. But before you do, read our Apple Remote troubleshooting articles on the Troubleshooting and How-to page. You may be able to resolve the issue using the steps in an article. If an article determines that you need a replacement remote, it'll provide a link to order the part online.

What kind of activities will void my warranty?
Apple’s One-Year Limited Warranty excludes coverage for damage resulting from accident, unauthorized service, and unauthorized modifications. Please review the warranty for further details.

Apple reserves the right to refuse service on iPod Hi-Fis that are outside their warranty if damage has occurred due to accident, abuse, or misuse. In such event, Apple or an AASP will return your iPod Hi-Fi to you without providing service, and may hold you responsible for shipping costs, plus any applicable sales tax. See Apple’s Repair Terms and Conditions for details.

Does Apple warrant my iPod Hi-Fi service?
If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after service, whichever provides longer coverage for you. If iPod Hi-Fi service is provided outside of warranty, Apple warrants that your iPod Hi-Fi will be free from defects in materials and workmanship for ninety (90) days from the date of the iPod Hi-Fi service.