iPod shuffle Service: Frequently Asked Questions
Repair
- How can I tell if my iPod shuffle needs service?
- How do I get my iPod shuffle serviced?
- Will the data on my iPod shuffle be preserved?
- How long will my iPod shuffle service take?
- What is the status of my iPod shuffle service request?
Warranty
- How long is my iPod shuffle covered by Apple’s warranty?
- How can I tell if my iPod shuffle is in-warranty?
- How much will my in-warranty service be?
- Can I extend service coverage on my iPod shuffle beyond the warranty?
- My iPod shuffle warranty has expired. What are my service options?
- What kind of activities will void my warranty?
- Does Apple’s warranty cover my iPod shuffle service?
Accessories
1. How can I tell if my iPod shuffle needs service?
Visit our iPod shuffle support site for helpful troubleshooting information.If you have reviewed the
articles on the website, and you're still not sure whether your iPod shuffle requires service, you can
take your iPod shuffle to your local Apple authorised service provider (AASP) for diagnosis.
2. How do I get my iPod shuffle serviced?
Take your iPod to your local AASP.
3. Will the data on my iPod shuffle be preserved?
No. You will receive a replacement iPod shuffle that will not contain any of your data, songs or after
market personalisations. If your iPod shuffle was personalised by Apple, your replacement will be
personalised with the same text. Please back up important files and remove all data from your
defective iPod shuffle before sending it for repair. Please do not send any accessories with your
iPod as they will not be returned.
4. How long will my iPod shuffle service take?
Please contact your local AASP who will be best able to advise.
5. What is the status of my iPod shuffle service request?
Please contact your local AASP who will be best able to advise.
1. How long is my iPod shuffle covered by Apple’s warranty?
Your iPod shuffle is covered by Apple’s One-Year Limited Warranty. Warranty service for eligible
repairs is available at no charge for twelve months from the date of purchase (”date of purchase”).
2. How can I tell if my iPod shuffle is in-warranty?
Your iPod shuffle is covered by Apple’s One-Year Limited Warranty for twelve months from its
original date of purchase. Apple may need to examine your proof of purchase document to verify
your iPod shuffle warranty status.
3. How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of
purchase (”date of purchase”). After you return your defective iPod shuffle, Apple/AASP will
examine the unit to confirm that the unit has failed and that the failure is covered by Apple’s
warranty or AppleCare Protection Plan for iPod ("APP for iPod"). If your returned iPod shuffle has
failed, but the failure is not covered by Apple’s warranty or APP for iPod, (e.g. accidental damage),
you will be charged the cost of the replacement iPod shuffle provided to you.
4. Can I extend service coverage on my iPod shuffle beyond the warranty?
The AppleCare Protection Plan for iPod shuffle extends the service and support coverage for the
iPod shuffle, its included accessories, and iTunes software to up to two years from the original
purchase date of the iPod shuffle. The AppleCare Protection Plan for iPod shuffle must be purchased
while your iPod shuffle is covered under Apple’s One-Year Limited Warranty.
5. My iPod shuffle warranty has expired. What are my service options?
Please contact your local AASP who will be best able to advise. Service may not be available if your iPod shuffle has been damaged due to accident or abuse. Please review Apple’s Repair Terms and Conditions for further details.
If you're not sure what iPod model you have, click here.
6. What kind of activities will void my warranty?
Apple’s One-Year Limited Warranty excludes coverage for damage resulting from accident, abuse,
misuse or unauthorised service. Please review the warranty for further details.
7. Does Apple’s warranty cover my iPod shuffle service?
If a replacement iPod shuffle is provided under warranty, the replacement will be warranted against
defects for the remaining term of the warranty or 90 days after service, whichever provides longer
coverage for you. If a replacement iPod shuffle is provided outside of warranty, Apple warrants the
replacement against defects for 90 days from the date of service.
1. One of my iPod shuffle accessories isn’t working. Can I order a replacement?
Yes. You may visit the Apple iPod Store to find the accessory
that you need.