AppleCare

AppleCare Protection Plan for iPod or Apple TV

Every iPod and Apple TV comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. With the AppleCare Protection Plan, you can extend your coverage to two years from your hardware product’s purchase date. You get direct, one-stop access to Apple’s award-winning telephone technical support for questions about using your products. And you get global repair coverage for your Apple products through convenient service options.

Extend your coverage to two years of service and expert telephone technical support

One stop for technical support

Because Apple designs iPod, Apple TV, and iTunes, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts whether you use a Mac or a PC, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Global repair coverage1
  • Carry-in repair: Take your Apple TV to an Apple Authorized Service Provider
  • Use with a Mac or PC

Apple hardware coverage

The AppleCare Protection Plan provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world.

    What’s covered — iPod

  • Your iPod
  • Battery2
  • Included earphones and USB cable

    What’s covered — Apple TV

  • Your Apple TV
  • AirPort3
  • Included Apple Remote and power cord

Software support included

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

    iPod support

  • Using iOS and iCloud for iPod touch
  • Syncing with iTunes
  • Downloading video and podcasts from the iTunes Store
  • HD video recording and FaceTime for iPod touch
  • Connecting iPod touch to Wi-Fi networks
  • Using Apple-branded iPod touch apps

    Apple TV support

  • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
  • Renting and purchasing movies from the iTunes Store
  • Using AirPlay to play content from iPhone, iPad, iPod touch, or Mac on your HDTV
  • Connecting to additional services such as MLB.TV and more

Important notes

The AppleCare Protection Plan can be purchased only while your iPod or Apple TV is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.

For more information, read frequently asked questions.

  1. Availability of each option depends on country in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
  2. Service coverage is available for battery depletion of 50 percent or more from original specification.
  3. AirPort must be purchased up to two years before your Apple TV purchase or during the term of your AppleCare Protection Plan coverage.

AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. The company obligated under the AppleCare Protection Plan in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms at www.apple.com/legal/applecare/appgeos.html.