If your AppleCare products aren’t covered by complimentary support, an AppleCare Protection Plan, or another AppleCare service plan, you can purchase telephone support to cover a single incident. Choose from below options, depending on your product.
To Purchase Pay Per Incident Support
iPhone, iPod, Mac, Apple TV and Consumer Applications single incident support is available in Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Singapore, Taiwan, Thailand, and Vietnam. For details about Pay Per Incident offerings, please visit the Terms and Conditions page. To purchase pay per incident support, please call your local AppleCare Support team.
AppleCare Protection Plan
If your product is still within its one-year warranty period, you can purchase an AppleCare Protection Plan and get unlimited phone support and hardware coverage for the life of the plan.
