Contacting Apple

Sales & Product Inquiries

Apple Store

Visit the Apple Online Store to purchase Apple hardware, software and third-party accessories. To purchase by phone, please call 133-622.

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at 133-622.

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Find Apple Authorised Resellers

Use our Reseller Locator to find an Apple Authorised Reseller in Australia.

Apple Authorised Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organisations.

Get financing for you, your business or your school

Apple Financial Services offers financing on Apple products for consumers, educational institutions and businesses.

Find Authorised Training Centers

Use our Training Center Locator to find Apple Authorised Training Centres in Australia.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in Australia.

Australia Corporate Contacts

  • Apple Enterprise Sales
  • Apple Government Sales
  • Apple Media Helpline
  • Apple Store (Consumer and Education Individuals)
  • Apple Store (Education Institutions)
  • Apple Store (Small Business)

Product & Technical Support

Browse online support

Visit the Apple Support site for quick answers, manuals and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support.

Contact Apple Support

Save time by starting your support request online and we’ll connect you to an expert.

More ways to get help:

Mac, iPhone, iPod, iPad, Apple TV, and Apple display customers within 90 days of ownership are eligible for complimentary telephone technical support. Online technical support for Apple products is available beyond the initial 90 days.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch or Mac.


For legal questions, please go to and select from the drop-down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop-down menu.