• 1.0 out of 5 stars

    Belkin WeMo Light Switch - horrible

    • Written by from Ocoee

    I'm fairly tech savvy and the difficulty of establishing a connection with the switch is beyond belief. I will be returning this product. This is such a simple concept, I am surprised that pairing is such a challenge for Belkin. And why did they release a product with such shortcomings? I will stay away from Belkin in the future. On the bright side, it did work fine as a non-automated, non-connected light switch!

    10 of 11 people found this useful

  • 1.0 out of 5 stars


    • Written by from Bray

    Went on holidays to our home in Tenerife, leaving a WeMo switch controlling the heating back in Ireland. On installing another WeMo switch in Tenerife, WeMo deleted my remote access to the WeMo in Ireland without warning (I established later that you only have remote access to WeMo's in one location - major shortcoming). Heating left on 24/7. I am a programmer and desperately tried to get telnet, web or any kind of access to the device in order to switch it off. Technical support were totally clueless and unhelpful. Head office did not return any of my calls. If you loose your remote access settings from your mobile to a WeMo device, you are doomed. I wish I had read some of the reviews below before buying this product.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Bad Product

    • Written by from naperville

    took a while to set it up to make the wifi control work. However, 4G remote never worked. don't want to just through $50 in garbage can. will try to return, even I kind of broke the package.

    14 of 19 people found this useful

  • 1.0 out of 5 stars

    Nice idea. Poor implementation.

    • Written by from North Saanich

    If you're lucky and your network matches certain arcane criteria, this product will set up fairly easily.

    It is so easy, however, to run into arbitrary conflicts between your wifi network and the WeMo's limitations, and end up spending hours of time debugging those issues, or simply give up and chuck the WeMo in a drawer and forget about it.

    I love the idea, hate the implementation.

    12 of 15 people found this useful

  • 2.0 out of 5 stars

    Poorly written software - No special characters

    • Written by from Corrimal

    I've spent numerous hours narrowing down some issues with connecting a WeMo to an SSID containing a comma. Belkin's eventual response is that the WeMo won't work with special characters in either the SSID or the wifi password.

    That's a fairly poor situation, made worse by not being documented.

    Basically if there's an SSID near you which contains a comma, your WeMo likely won't show ANY wireless networks.

    10 of 11 people found this useful

  • 2.0 out of 5 stars

    Cannot see device when connected to same WLAN

    • Written by from Billingshurst

    Yes these are great devices and a fantastic idea, but mine just doesn't work as it should - so I will not be buying anymore. The set up is very simple and once configured I could see it on my iPad4 and my iPhone5, but after a day or so, it disappears from the App when I am connected to my home network - if I go on 3G, or connect to someone else network, they appear - this is really frustrating, and the only way to see it again is to unplug it and plug it back in.
    Support is quick to reply but could not fix my issue - also the support website is poorly set out and difficult to navigate.
    Next time I will go for the Lightwave RF equipment, more expensive but there is a lot more choice.

    12 of 15 people found this useful

  • 1.0 out of 5 stars

    Could not get this thing to work!

    • Written by from Cupertino

    Spent 30 minutes or more trying to get this thing to work, and eventually gave up. I will be returning it!

    19 of 29 people found this useful

  • 1.0 out of 5 stars

    WeMo Blow

    • Written by from Greensburg

    Product didn't work from start. Because I received a couple of gift cards from Apple for buy iPads, I decided to try this product, even with the bad reviews. I should have know better. If a product has almost the same amount of 5 stars as 1 stars, you know it is junk. If you want to waste $50, then you should buy this product, but suggest going elsewhere and purchasing the same thing through a more reputable company, Belkin makes great surge protectors, but apparently know very little about wifi.

    14 of 20 people found this useful

  • 2.0 out of 5 stars

    Great concept, but needs a lot of work.

    • Written by from San Francisco

    This could be a great product - but the software is very buggy and unpolished. I bought two switches at my local Apple store and was excited to bring these home and try them out. I setup the first device with little trouble - but it takes an extremely long time "looking for devices" for the device to show up in the list. For a while I thought something was wrong, and then finally it showed up and seemed to work fine. But then it asked me to update the firmware - so I did and that's when everything got really bad.

    I waited about 30 minutes but the app still said the 'updating firmware'. So I called Belkin and got someone on the phone and after 30 minutes of resetting with the support guy he just said the device was bricked and that I should return it to the Apple store. So I brought it back to the store and swapped it out for a new one.

    When I got home I tried to set up the new device. The app crashed in the middle of the install. Ug. Then I started the app again, and the 'spinner' just kept spinning and after 5 minutes I quit the app and restarted it. Finally it got me back to the list of devices, and after a few more minutes it finally updated and both my switches were there. They seem to work ok now.

    But then I went outside and walked a few blocks away so I could still see my window. I wanted to try the remote feature over 4G. That didn't work at all. I tried to refresh the list and then both devices disappeared. I waited a few minutes and nothing. I finally gave up and walked to the store. On the way back I tried again this time the devices showed up and could be remotely switched on/off via 4G. Just very inconsistent.

    Now the app asked me to update the firmware again on the switches. Well forget that. I am on the verge of returning both of them. Right now they seem stable but overall a very poor experience - more like beta status - any more trouble and I'm bringing them right back. I'm really disappointed that apple would let such a buggy, beta product into their store.

    13 of 18 people found this useful

  • 1.0 out of 5 stars

    New password restriction renders useless

    • Written by from London

    I just had to reset my device, and now find I can no longer connect it to the network it was connected to before for months because, after firmware/app updates, the WeMo app now refuses passwords with spaces in it.

    I'm not changing the password on all the untold other devices in the house because Belkin's engineers are incompetent, so I guess this gets tossed in the bin. Avoid -- even if this doesn't affect you, you can't rely on them not breaking something else at some point.

    Be aware also that its wifi reception is not great -- I've had it fail to connect in the past in areas where my cell phone is getting a medium-level 3 bar signal.

    16 of 24 people found this useful

  • 1.0 out of 5 stars

    Terrible product

    • Written by from Bridgewater

    If you check the communities you'll find that almost every user has an issue with this device connecting to their home network. People report it taking hours. This is not acceptable for simple product like this. What a shame. Belkin doesn't seem to be doing much to correct the issues.

    17 of 26 people found this useful

  • 1.0 out of 5 stars


    • Written by from Fort Lauderdale

    I've had mine for a little over a year. They worked okay for about 9 months ( June 2014-March2015). Don't know what's happened but now they completely don't work.. They aren't detected. No suggested fixes work ( intact, you REALLY get screwed trying to fix it).
    There is no customer service to call.... oh if you pay $100 they'll talk to you.
    Don't waste your money. Nest needs to buy this company. Belkin is a joke as far as Wemo is concerned.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Stay Away

    • Written by from Atlanta

    Initial set up was a little bumpy but was able to get 2 switches up and running in about an hour. Worked fairly well for a short time - long enough for me to buy a 3rd switch. Took about an hour to get that one up and running. Then consistently over the next year one (or all three) would be offline or something would mess up and all three would have to be set up again. Huge time sink. I get nauseous thinking about how many hours I've sunk into keeping these home "automation" devices running. VERY poor product.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Limited scope and a bit unstable

    • Written by from Richmond

    I purchased a regular and Insight version of this switch late last winter. They were both OK, but my first negative observations were: I didn't seem to be able to control them from both my iPhone and my iPad. I got some flaky error. So I just used my iPhone. Then while traveling in September the switch on my router went off by itself. I have my WeMos on a separate network, so I was able to power cycle it successfully. Today, I updated the firmware and my Insight switch is "Not Detected" about 2/3 of the time. Also, I don't see a way to have multiple homes setup on the same WeMo account. It should allow for that for multiple WiFi networks in the same building or for vacation homes.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Power Outages, bad design

    • Written by from Berkeley Heights

    In the event of a power outage the WeMo does NOT keep the last power state. Always comes back in OFF status. That bites.

    8 of 9 people found this useful

  • 4.0 out of 5 stars

    Watch out if using MAC address filtering

    • Written by from Calgary

    Just purchased a pair of these after seeing the good reviews of the product. Since I am using MAC address filtering, the devices need to be set-up in your router. However, as I found out (later) on the web, the labels on the devices are off by one - you need to use the MAC address +1. I found this out by temporarily turning off the MAC address filtering and looking at the clients connecting to the network.

    After that, everything works great (I took more than a half hour to figure that out). I performed a firmware update on both devices and everything was back in less than 5 minutes (firmware updated on both devices at the same time).

    I would recommend this for anyone who has a plug-in device that needs to be turned on (or off) at specific times of the day OR if someone wants to remotely turn on a device (such as a coffee maker). I am using one of them to control a lamp to give the appearance of being home (while away).

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    Worst Excecution of a Great Idea I've Ever Seen

    • Written by from PORTLAND

    Einstein said The definition of insanity is doing the same thing over and over and expecting different results. That is also the description for the WeMo Setup. If you follow the directions you can get the WeMo network up. Getting the WeMo to recognize your WiFi network is highly problematic. After the 4th or 5th time it worked.

    Mine also keeps saying there is a Software Update available even immediately after doing the update. I show that I have 1.12 so it should be current. FWIW after saying it had successfully installed the update, the iPhone App kept saying it was installing the update.

    Now having done the update, the schedule works and I can operate the WeMo at home, but I can't turn on "Remote Access" Maybe it will work tomorrow!!!!! Insanity again.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Too many issues.....

    • Written by from Ashland

    Setup is a pain and waiting for the SSID to broadcast takes too long. One of the ($30 additional) light bulbs burned out after 2 months (although I read they can last up to 30 years)! The two switches we bought are working well, but avoid the WEMO bulbs.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Waste of money

    • Written by from Baghad

    Losses the connection with the home network.
    I robot it and it works for few days then it losses the connectivity.
    I wish they give me my money back

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Do not buy if you have more than one home

    • Written by from CALGARY

    Very short sighted product. If you have more than one home useless you can not control switches in more than one location. For example if you put a switch in at your home and want to put a switch in at the cottage it will not accept it. It accepts the devices but does not display them and even better it locks the IOS device so you can NEVER see the other lights yet they look programed on site

    9 of 12 people found this useful