• 1.0 out of 5 stars

    Intermittent shutdown problems...Latest version has engineering problems!

    I have had Apple routers and Time capsules for many years and until recently the experience has been mostly good. However, that said, I am very disappointed with the performance of my second 3TB TC purchased in late 2014. I have had to return and exchange it twice now and am currently "testing" the third unit.

    It would appear there is a serious hardware or firmware problem that leads the device to power down intermittantly. It can power down once or twice a day sometimes, or may go for a week or more just fine then quite. The only way to reset it is unplug and replug the power cable and it sputters back to life.

    The sign of failure, apart from the obvious is the LED light goes off (while still plugged in).

    Apple have been pretty good and quick about providing a new unit. I am surprised though they cannot seem to read or access the TC diagnostics on board which supposedly get sent back to the mother ship also? Looking into the logs it is, and should be possible for the techs to see if thermal or other factors tripped the unit OFF.


    Oh well..I'll continue testing #3 and hope for the best this time. I think its most likely the latest engineering version thats at fault. Its worth noting my original 3TB TC purchased in 2010-2011 works just fine and has never given any problems.

    100 of 107 people found this useful

  • 1.0 out of 5 stars

    Poor range & Inconsistent connection:

    In order to maintain connectivity you will find yourself cycling wifi on and off on your devices throughout the day. Better to use something else or wait until Apple corrects whatever is wrong with the firmware on these.

    65 of 69 people found this useful

  • 2.0 out of 5 stars

    Love it, but it's got it's it's quirks

    Seamless, invisible, reliable, inane. This product serves well and transparently as both a WIFI router and backup. It's the second iteration of Time Capsule that I've relied upon for years. Yet, in the two instances they've each been called upon to save the day, they just didn't quite deliver. Each failure was accompanied by a permanent "Disk Temporarily Unavailable" notice. These occasions were hair-raising and tense, and after days of round-about-work-arounds I was able to retrieve my data. Imagine that, my data actually coming back to me from a device that was purchased to do just that. Sounds easy enough, but this product just doesn't deliver when it's needed. Either that, or I've had some pretty lousy luck.

    The process by which success came was circuitous, doubtful, annoying, and tedious... All words I've never used to describe an Apple product.

    As much as I like Apple and the concept of this product, I'll be foregoing it shortly in favor of a different strategy.

    55 of 62 people found this useful

  • 1.0 out of 5 stars

    Fails in 3 years: hard drive and now router function

    A couple months ago the hard drive failed and only 3 years after purchase, and now lately the router itself fails. Perhaps routing fails because running without a working hard drive, but unlikely. The strict limitations of managing this devices, limited capabilities, and lack of updates, make me never want to see one of these again. There hasn't been an update since I bought this one, so not sure why Apple doesn't update this device regularly - at least let me buy a new one with better features and a better hard drive. If you expect superior products from Apple, which is reasonable, this is not one of them.

    42 of 47 people found this useful

  • 2.0 out of 5 stars

    Not Reliable - You had ONE Job!

    I've owned this for almost a year. I bought it as a backup solution for our Macbooks, but in that time it has twice complained about an issue, lost all the backups in TimeMachine due to some error, and had to start over. Luckily, the laptops stayed functional the whole time and we were able to restart the backup process, but that meant that the history over months was gone. I do development for a living, so it can be important to use TimeMachine to go back the previous state of a project or back to something that was deleted because you thought it wasn't important.. point being that the value in TimeMachine is being able to go back to a previous state, and once it re-starts your backups from scratch, you loose ALL that history.

    Then I noticed it randomly rebooting last week every once in a while. Today we came home and noticed we had no internet, and that the device refused to turn on (no on light), though it did make the slightest vibration when being plugged in. So now, it not only doesn't work for backups, but the internet doesn't work either. Luckily, we still had the old router and I could plug that in and at least get connected (and use my laptop to connect to apple support). Dealing with support was OK, but I now need to take time out of my day to call and schedule an appointment to bring it in to the Apple Store (Best Buy in our case).

    These devices are very expensive (compared to a good router and a 3TB drive purchased separately), and aren't really that complex and the whole point is to have a reliable backup solution. However it doesn't deliver on that promise IMO if it randomly looses you backups, and then stops working after less than a year. I wish the TimeMachine protocol were an open standard so that I could purchase a product from another vendor with better build quality. I also think they should ship with a thunderbolt connector (and cable) for a time when I'd actually need to recover from a backup. Trying to do that recovery over WiFi would take many hours (20+), so you might loose a days worth of work waiting to get back up and running.

    39 of 42 people found this useful

  • 1.0 out of 5 stars

    Absolutely awful!!!!

    We recently upgraded from the older 2tb version to the new 3tb. I cannot stress just how much of a mistake this was and a waste of £350. It is far slower than the older 2tb, mostly in respect to opening folders up (it can take 10-15 mins every time), which is a massive issue when I have my main product image library stored on there, which my team use to build various product catalogues, all linking in wirelessly (About 30,000 images). The older 2tb worked like a dream for this purpose, but we ran out of space and needed the extra terrabyte, so the new 3tb seemed like the obvious choice. My job now takes literally 10 times longer to do. Thanks Apple, thanks alot!

    I'll be honest, this is yet another poor effort from Apple and showing clearly that they do not care about the products or end user anymore. Don't even get me started on the poor spotlight and regular file search!

    39 of 44 people found this useful

  • 2.0 out of 5 stars

    Good concept, but why no Thunderbolt?

    Can't believe they didn't include a Thunderbolt port on this back up device. Glaring omission that would have made this a very good product. When you are doing a large backup over Wifi, takes WAY longer than it would have with Thunderbolt. Apple seems increasingly lazy with its designs.

    33 of 39 people found this useful

  • 1.0 out of 5 stars

    Expensive and lousy :(

    This will be short. Mine lasted a year, failed for no conceivable reason. I won't buy it again...why would I?!

    It's a POS, save your money, buy something for 1/10th the price.

    33 of 41 people found this useful

  • 3.0 out of 5 stars

    An overpriced gadget that works...

    I've been using this TC for almost 2 years now, it is installed in the basement and the signal is something close to strong even in the second floor.
    Is this device easy to install? It is. plug and just works in a few seconds.
    Speed? well if you have the newest mac that take advantage of the wireless "ac" you will notice a considerable bump on the speed.
    Is this device reliable?. While I had some issues of random disconnection once in a while, nothing that "restart base station" from Airport utility on OS X doesn't fix. In terms of hard drive, where the very high price lies on, it is a Seagate, if you trust on this brand go ahead. After a few unfortunate accidents where my data was compromised I take no chances and I keep a WD duo 4TB to backup this backup. Call me exaggerated, but losing years of pictures ain't funny!.
    I've recently bought an apple TV and the feature of airplay really sucked. I've got an old airport extreme from eBay that extended my network, but even that the signal wasn't strong enough. Sad. I've returned the apple TV.
    Would I buy this again? probably no... some used airport extreme and a more reliable hard drive bought separately would be cheaper and better.

    24 of 27 people found this useful

  • 5.0 out of 5 stars

    Worth it's weight in gold

    I've just lost a computer, the one I do my full time work on, which was a disaster. I have a Time Capsule, which has been ticking over in the corner of the room for the last year or so. When the new machine arrived, I plugged it into the Time Capsule and did a full restore, and it was as if I had never been without a computer, it had every single file, setting, application from the moment I lost my old computer.

    Anyone who values the content of their computers needs to have something like this, as the moment when your computer is gone is an awful feeling unless you have it backed up completely. The Time Capsule has worked faultlessly and when the absolute worst happened, it's saved the day. Great product.

    21 of 21 people found this useful

  • 1.0 out of 5 stars

    drive is failing

    noise is getting louder and louder every week;..its going to fail any time now !!!

    28 of 38 people found this useful

  • 1.0 out of 5 stars

    drops connection all the time

    it does not work anymore. cannot access the disk. It works just as router. I did try to reset but it works for about 5 minutes and the problem comes back!

    20 of 23 people found this useful

  • 1.0 out of 5 stars

    Reboot and overheating errors.

    Had the unit a few months and it started dropping connections with the internet and local machines. DIscovered the indicator on the front was Yellow all of the time.

    Used the Airport app on my Mac to find out it was overheating all of the time and forcing near constant reboots. This unit was not running in a hot or closed location.

    I called for support and the rep asked what I did to break the unit because no one ever has problems with it. He then told me that my problem was customer created and I did 't qualify for support!!!

    Between this and my $300 beats wireless headphones breaking maybe buying 'Apple' products isn't such a good idea anymore...

    17 of 19 people found this useful

  • 2.0 out of 5 stars

    Don't buy this if you use a Motorola/Arris SURFboard cable modem

    I bought the AirPort Time Capsule - 3TB because I wanted a Time Capsule and I wanted improved range and speed for my Wi-Fi as I was disappointed in the SBG6850's throughput. The Time Capsule functionality has worked well for me which is why I gave it two stars rather than one.

    The Wi-Fi performance fast and it has good signal strength. That's the good news. The bad news is that I sufferred a year of frequent connectivtiy issues that were very hard to diagnose. If you read the Apple forums, you will discover a reaccuring theme of unresolved issues around the ATC dropping internet connectivity. I eventually proved beyond a shadow of a doubt that the issue was the ATC and not my ISP or cable modem. So I turned off the ATC's Wi-Fi and replaced the functionality with a separate Wi-Fi router. Now have solid Internet connectivty and an extremely expensive backup drive.

    18 of 22 people found this useful

  • 1.0 out of 5 stars

    I've owned three - and all of them switch themselves off.

    Yes, I know - triumph of optimism over experience, but I really have tried three of these, and all of them have taken to switching themselves off. After the second one failed, I suspected an electrical power problem, and so bought a UPS to protect the TC. It made no difference; the TC will still switch itself off, after a period that has varied from ten days to under 15 minutes. Disconnecting and then reconnecting the power lead always restarts the device, but I need it to be reliable.

    18 of 22 people found this useful

  • 2.0 out of 5 stars

    OK but flawed product

    I purchased the 3TB Time Capsule in July 2015. Worked fine the first few months. Three times in the past year, I get a message "Time Machine completed a verification of your backups. To improve reliability Time Machine must create a new backup for you". This has happened twice this week alone. A full backup can take 8-10 hours, so this is not optimal. All previous backups are lost. Fortunately I generate a second backup on a different (non-Apple) external drive, but if this product worked as expected, I wouldn't need to.

    16 of 19 people found this useful

  • 1.0 out of 5 stars

    Extremely difficult to configure

    I am so disappointed. Having been a very big fan of apple products I have recently opted to use the airport timecapsule to both act as my time machine back up and router. Basically non of my non-apple wireless products will connect to the internet, ( Bose Soundtouch and 4 TVs -Smasung and Sony) . I believe there is one 'big IP conflict' going on, but i just don't have the technical skill to solve the problems, so its been an extremely expensive mistake to drop my simple, but very effective Tricolor router, for the Apple product. If anyone is considering this produce and isn't fully technically competent int he filed of IP address processes etc then don't!!

    18 of 23 people found this useful

  • 4.0 out of 5 stars

    Almost excellent

    This is the third time capsule in 6 years. My second 3tb unit. Is almost excellent. Setup is so easy. The only complaints from me is the USB 2.0 speed and the non Apple support to access the time capsule from iOS devices.
    Wifi speed is very fast and you can add visitors network too.
    5ghz also works fine with a long coverage too.
    I always used all the time capsule products with belkin power outlet to ensure damage free from electricity network.
    You can buy this with confidence, and I hope the discontinued rumors will be just rumors.
    I add 4 stars for missing options I mention above.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Buying this device was a HUGE mistake

    I've just purchased the 3TB Airport Time Capsule model. Setup was easy. Then begins the nightmare. The Time Capsule keeps disconnecting on its own. Trying to access the Time Capsule Disk from my Mac Book Pro hangs/freezes the Finder. Internet also disconnects on its own. I have to pull the power cord to turn off and restart the device after every few minutes. Airport Utility app is USELESS, it has very minimal options.

    17 of 25 people found this useful

  • 1.0 out of 5 stars

    Do not touch this piece of junk

    I have been using Apple products since 1983 for business & private use. This would have to be the absolute worst Apple product that I have used & it is disgraceful that it carries the Apple name. Absolute waste of money, time and effort.
    Slow, erratic, unreliable, poor support, made no difference to network. Ignore the starry eyed 5 star reviews and read the one star reviews.
    About to replace this expensive piece of junk with an external hard drive. Will avoid all Apple accessories in future.

    8 of 8 people found this useful