Apple has determined that the Apple Headphones with Remote included with the iPod shuffle (3rd gen) may fail under certain conditions. A very small percentage of iPod shuffle owners have experienced this issue. These headphones were included with the iPod shuffle (3rd generation) made between approximately February 2009 and February 2010.
If your headphones stop working or work intermittently as described below, Apple will replace them, free of charge, for two years from date of purchase.
- Controls are non-responsive or work intermittently
- Unexpected volume increase or decrease
- Unexpected playing of voice feedback
- Apple Headphones with Remote - included with iPod shuffle (3rd generation).
Serial number ranges of the iPod shuffle with the covered headphones:
xx909xxxxxx to xx952xxxxxx
xx001xxxxxx to xx004xxxxxx
How to find the serial number on an iPod shuffle.
Note: Apple In-Ear Headphones with Remote and Mic and Apple Earphones with Remote and Mic which exhibit the symptoms noted above are also covered under this program.
All of these headphones have an in-line remote on the right earbud cable like the one illustrated here:
If your headphones are experiencing any of the symptoms noted above, please contact Apple.
You may also visit an Apple Retail Store to obtain a replacement. We recommend you set up an appointment with a Genius. Outside the U.S., please visit an Apple Authorized Service Provider to obtain a replacement.
This worldwide Apple program does not extend the standard warranty coverage of the covered headphones.
Apple will continue to evaluate the repair data and will provide further updates to the program if needed.