How can I tell if my iMac needs service?
Visit our Intel-based iMac support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your iMac requires service, you can take your iMac to your local Apple Authorised Service Provider (AASP) for diagnosis.
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
How long is my iMac covered by Apple’s warranty?
Your iMac is covered by Apple’s One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”).
How can I tell if my iMac is in-warranty?
You can use the "About your Apple product" warranty-checking tool available in the sidebar of the Intel-based iMac support site to find out the status of your iMac. Your Intel-based iMac is covered by Apple’s One-Year Limited Warranty for one year from its date of purchase. Apple may need to examine your proof of purchase document to verify your Intel-based iMac warranty status.
How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. However, you will be responsible for all expenses incurred in transporting the iMac to Apple or an AASP.
How do I get my iMac serviced?
Contact your local AASP for servicing of your iMac.
Will the data on my iMac be preserved?
Don’t rely on it being preserved. Many repairs require Apple to replace or reformat the hard disk, which will result in the loss of your data. Please make sure you back up your data on a regular basis to minimise your data loss. .Mac members may download and use Backup to save an archive of their data to a series of CDs. Apple and its AASPs are not responsible for any damage to or loss of any programs, data, or other information stored on your iMac while performing service.
How long will my iMac service take?
Service times often depend on the nature of the issue and the availability of service parts at the service location. Be sure to ask how long service will take when you deliver your iMac for service to an AASP.
What is the status of my iMac service request?
Please contact your local AASP who will be able to provide you with the status of your repair.
Can I extend service coverage on my iMac beyond the warranty?
The AppleCare Protection Plan for iMac extends hardware repair service and technical support coverage to three years from the iMac’s date of purchase. AppleCare Protection Plan for iMac must be purchased while the iMac is covered under Apple’s One-Year Limited Warranty.
My iMac warranty has expired. What are my service options?
If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labour, shipping (if any) and applicable taxes. AppleCare or your local AASP will provide you with an estimate of service costs before receiving your authorisation to perform service.
One of my iMac accessories isn’t working. Can I order a replacement?
Some accessories that shipped with your computer can be replaced. Please contact your local AASP or call Apple. A technical support agent can help you diagnose the failure and order a replacement part, if necessary.
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
What kind of activities are excluded from my warranty coverage?
Apple’s One-Year Limited Warranty for iMac excludes coverage for damage resulting from a number of events, including accident, unauthorised service and unauthorised modifications. Please review the warranty for further details. If damage is outside the scope of warranty coverage, service may still be provided through a local AASP, but all service charges will be your responsibility. In such an event, you will be asked to approve the estimated charges and accept the terms and conditions for service before authorising the repair.
Does Apple warrant my iMac service?
For iMacs under Apple’s One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service or for the remaining period of the warranty, whichever provides longer coverage for you. For iMacs not under Apple’s One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service.