Credit Card and PayPal FAQ
If this information does not answer your question, please email us by clicking on the Email Us button at the bottom of page.
Which credit cards do you accept?
In Australia, Apple accepts Visa, MasterCard and American Express cards.
Do I need a credit card to use the iTunes Store?
No, you do not need a credit card to purchase music on the iTunes Store. You can purchase music using an iTunes Gift Card. For more information, check out our iTunes Gift Card FAQ.
I think someone may be fraudulently using my credit card to buy songs on iTunes.
Please change your iTunes Store password and contact your credit card company immediately. Click the link below to launch iTunes and view your Account Information screen.
I see this error: "Your account information has changed".
For your protection, iTunes will ask you to review your personal information periodically. Please review your personal info using My Info, Apple's profile website, when you see this message.
I see an error that says my zip code or security code doesn't match my bank records.
Please make sure your billing information matches your credit card statement. If that doesn't help, try a different credit card. Click the link below to launch iTunes and view your billing information.
How do I delete my credit card number?
To delete your credit card number from iTunes, click the link below and we'll launch iTunes and take you to the Account Information page. Then, click “Edit Payment Information”. Finally, click None in credit card type.
How do I change my credit card info?
You can change your credit card information at any time. The link below will launch iTunes and take you to the page you'll use to edit your personal information.
I have a question about a $1 charge on my statement.
Like most merchants, iTunes places a $1 authorisation hold to verify that your credit card is active when you update your billing information. This is not an actual charge and the bank will remove the hold.
I have a question about a charge on my statement.
When you shop on the iTunes Store, iTunes places an authorisation hold for the approximate amount of your purchase. This hold verifies that your credit card has sufficient funds to cover your purchase. This hold is removed by your bank shortly after your purchase clears. To view the songs and albums you purchased, check out your Purchase History.
If this information does not answer your question, please email us by clicking on the Email Us button at the bottom of page.
How do I pay for music using PayPal?
To configure iTunes to use your PayPal account to pay for music, follow these instructions:
- Click this link to launch iTunes and view your Account Information screen.
- Click Edit Credit Card or Add Credit Card to access your payment method preferences.
- Select PayPal from the payment options at the top of the page.
- Click "To validate your PayPal account and verify that you'd like it to be used for iTunes store purchases, click here."
- A browser window will open and you will be taken to the PayPal website to authorize preapproved payments to iTunes. Enter your email address and password and click "Log In."
- If you agree to PayPal's terms of billing agreement, check "I Agree" and click "Continue." Note: You can cancel this agreement at any time. You will receive an email confirmation of your billing agreement within 72 hours.
- Review the confirmation page and click "Return to Merchant" to close the browser window.
- Return to the iTunes application and enter your name and address and click "Done."
Note: If clicking the Return to Merchant link doesn’t allow you to complete the PayPal sign-up process in iTunes, please try following these steps again using a different web browser.
Can I use existing PayPal funds to pay for music?
Yes. When you set up pre-approved payments with iTunes, any existing PayPal funds will automatically be used first. Like most PayPal purchases, your PayPal stored balance will be your default payment method.
Do I need a credit card to pay for music using PayPal?
A credit card is not required. However, if you do not wish to add a credit card, you must add a debit card or add and confirm a bank account before you can send money with your PayPal account. Learn more about adding funding sources.
Can I prevent some funding sources from being used for Preapproved Payments?
Yes. If you do not want some of your funding instruments to be used for your Preapproved Payments billing agreements, you may edit which funding sources are to be used from the Preapproved Payments funding sources page in your PayPal account.
How do I cancel a Preapproved Payment billing agreement?
Log into your PayPal account on www.paypal.com and follow these steps:
- Click the My Account tab.
- Click the Profile sub-tab.
- Click the Preapproved Payments link in the Financial Information column.
- Find the merchant whose agreement you want to cancel.
- Click on the merchant's name or email address.
- Click Cancel Agreement.