Download FAQ
If this information does not answer your question, please email us by clicking on the Email Us button at the bottom of page.
I paid for music that didn't download completely.
iTunes includes several innovative features to ensure that your download will restart the next time you open iTunes-even after a power outage. To see if you have any pending downloads, select "Check for Purchases" under the Store menu. Read this article to learn more about interrupted downloads.
If your purchase is still missing after checking your pending downloads, use the "Report a Problem" link in your Purchase History to email our support agents directly.
To report a problem with your download:
- Locate the item in your Purchase History
- Click the "Report a Problem" link
- Select "I didn't receive this item"
- Enter a description of the issue that you are experiencing in the comments field and hit Submit
Our support agents will review your request and get back to you as quickly as possible.
I can't download any purchased music.
If you have persistent download issues, you might need to configure your firewall, Internet security package or web acceleration software to allow iTunes traffic. If you have McAfee Personal Firewall Plus installed, this article will help you configure it.
I see an error message when I try to download a purchase.
Apple has robust system monitors in place, so most download errors clear up quickly. Make sure your Internet connection is active and select "Check for Purchases" under the Store menu in iTunes to resume your download. This article includes information on several error codes. If you get persistent download errors with a particular song or video, please contact us using the form below.