App Store FAQ

If this information does not answer your question, please email us using the form below.

What can I purchase from the App Store?

At the App Store, you can browse and download applications for your iPhone or iPod touch. Applications from the App Store can be downloaded to, but not used, on your computer. To use an application from the App Store, simply sync it to a your iPod or iPhone. The App Store is also available on iPhone or iPod touch* and works over cellular networks and Wi-Fi, so you can download applications wirelessly and start using them instantly.

To use applications or the App Store with iPhone or iPod touch, you must first upgrade iPhone 2.0 Software Update on your iPhone or iPod touch.

Is there an App Store available in my country?

All iTunes Stores have App Stores. View this article to determine if there is an iTunes Store (and App Store) available in your country.

I purchased an application from the App Store that does not function as expected.

Within iTunes, locate the item in your Purchase History and click on the Report a Problem link. Select the appropriate problem symptom, add comments, and click Submit. You may be directed to the developer's website for support information.

My application didn't download completely.

Make sure that your Internet connection is active. From your computer, select "Check for Purchases" under the Store menu in iTunes. From your iPhone or iPod touch, an interrupted download begins again the next time the device joins a network with an Internet connection.

Need more help? Read "How to resume interrupted iTunes Store downloads"

How do I sync my purchased content between my computer and my device?

iTunes automatically syncs applications you've purchased on iPhone or iPod touch to your iTunes library when you connect your iPhone/iPod touch to your computer. Applications are synced to the Applications list in your iTunes library. iTunes creates the list if it doesn't exist. Read more about "Syncing applications from the App Store"

Where can I find more information about iPod Games for iPod nano (3rd generation), iPod classic, and iPod (5th generation)?

View this page for iPod game descriptions.

Read our iPod nano and classic Game FAQ. If you're having difficulty playing or syncing your iPod Game with your iPod, please check out our iPod Game Troubleshooting Guide.

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