Nike + iPod Sport Kit Service: Frequently Asked Questions

  1. How can I tell if my Nike + iPod Sport Kit needs service?
  2. How long is my Nike + iPod Sport Kit covered by Apple’s warranty?
  3. How can I tell if my Nike + iPod Sport Kit is in warranty?
  4. How do I get my Nike + iPod Sport Kit serviced?
  5. How long will the Nike + iPod Sport Kit service take?
  6. Can I extend the service coverage on my Nike + iPod Sport Kit beyond the warranty period?
  7. My Nike + iPod Sport Kit warranty has expired. What are my service options?
  8. The Nike + iPod Sensor of my Nike + iPod Sport Kit isn't working. Can I order a replacement?
  9. What kind of activities will void my warranty?
  10. Does Apple warrant my Nike + iPod Sport Kit service?

  1. How can I tell if my Nike + iPod Sport Kit needs service?
    Visit our Troubleshooting and How-to page for helpful troubleshooting information. If an article determines that your Nike + iPod Sport Kit may need service, you can request service online on the Service page.

    If you've reviewed the articles and are still not sure whether your Nike + iPod Sport Kit requires service, take your Nike + iPod Sport Kit to your local Apple authorised service provider for diagnosis. You can also seek help from other users in our Nike + iPod Discussions forum if you have questions.
  2. How long is my Nike + iPod Sport Kit covered by Apple’s warranty?
    Your Nike + iPod Sport Kit is covered for one year by Apple’s One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for 12 months from the date of original retail purchase. Apple may need to examine your proof of purchase document to verify your Nike + iPod Sport Kit warranty status. Please put your sales receipt in a safe place. You will need it for warranty validation.
  3. How can I tell if my Nike + iPod Sport Kit is in warranty?
    Visit the Service page, enter your Nike + iPod Sport Kit serial number in the field under Support Coverage, and click Go. Our Warranty Check tool will display information about your product, including how many days remain on your warranty.
  4. How do I get my Nike + iPod Sport Kit serviced?
    Apple may provide a replacement for your Nike + iPod Sport Kit using one of the following options:

    • DIY Service: Request service online on the Service page. Apple will facilitate a replacement Nike + iPod Sport Kit through the mail. You will be required to return both the defective Nike + iPod Receiver and Sensor.

    • Carry-in Service: Take your Nike + iPod Sport Kit to an Apple Authorised Service Provider near you.
  5. How long will the Nike + iPod Sport Kit service take?
    Your service will take approximately one week from the time you set up service.
  6. Can I extend the service coverage on my Nike + iPod Sport Kit beyond the warranty period?
    At this time, Apple does not offer an extended support agreement for the Nike + iPod Sport Kit.
  7. My Nike + iPod Sport Kit warranty has expired. What are my service options?
    If your warranty has expired, please visit your local Apple reseller to purchase a new Nike + iPod Sport Kit.
  8. The Nike + iPod Sensor of my Nike + iPod Sport Kit isn't working. Can I order a replacement?
    Yes, but before you do, be sure to read our Nike + iPod Sport Kit troubleshooting articles on the Troubleshooting and How-to page. You may be able to resolve the issue using the steps in an article. If an article determines that you need a replacement sensor, it'll provide a link to order a Nike + iPod Sport Kit replacement online. When ordering a replacement, you will be required to return both the Nike + iPod Receiver and Sensor.

    Note: You should upload your workout data to nikeplus.com prior to sending the unit in for service.

  9. What kind of activities will void my warranty?
    Apple’s One-Year Limited Warranty excludes coverage for damage resulting from accident, unauthorised service and unauthorised modifications. Please review the warranty for further details.

    Apple reserves the right to refuse service on Nike + iPod Sport Kits that are inside their warranty if damage has occurred due to accident, abuse, or misuse. In such an event, Apple will return your Nike + iPod Sport Kit to you without providing service and may hold you responsible for shipping costs, plus any applicable sales tax. See Apple’s Repair Terms and Conditions for details.
  10. Does Apple warrant my Nike + iPod Sport Kit service?
    If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labour, shipping (if any) and applicable taxes. AppleCare or your local AASP representative will provide you with an estimate of service costs before receiving your authorisation to perform service.
    If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after service, whichever provides longer coverage for you.

Back to top