AppleCare Protection Plan

AppleCare Protection Plan for iPod or Apple TV

The AppleCare Protection Plan for iPod or Apple TV provides up to two years of expert telephone technical support and additional hardware service options from Apple.1

When you purchase the AppleCare Protection Plan, you get direct access to Apple Expert telephone technical support² for questions on a wide range of topics, including iTunes syncing and more. You can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws. For details, click here.

One stop for expert technical support

Because Apple designs iPod, Apple TV and iTunes, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts whether you use a Mac or a PC, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Local Apple hardware service when travelling around the world
  • Use with a Mac or PC

Apple hardware coverage

The AppleCare Protection Plan provides local Apple hardware service options around the world, both parts and labour, from Apple-authorised technicians.

    What’s covered — iPod

  • Your iPod
  • Battery3
  • Included earphones and USB cable

    What’s covered — Apple TV

  • Your Apple TV
  • AirPort4
  • Included Apple Remote and power cord

Software support included

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

    iPod support

  • Using iOS and iCloud for iPod touch
  • Syncing with iTunes
  • Downloading video and podcasts from the iTunes Store
  • HD video recording and FaceTime for iPod touch
  • Connecting iPod touch to Wi-Fi networks
  • Using Apple-branded iPod touch apps

    Apple TV support

  • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
  • Renting and purchasing movies from the iTunes Store
  • Using AirPlay to play content from iPhone, iPad, iPod touch or Mac on your HDTV
  • Connecting to additional services such as MLB.TV and more
  1. The AppleCare Protection Plan must be purchased within 12 months of the original purchase date of your iPod or Apple TV, and provides up to two years of coverage from the original purchase date of your iPod or Apple TV. AppleCare Protection Plan benefits are in addition to rights provided by consumer law. For details, click here.
  2. Local call charges may apply. Availability of service options depends on the country in which the service is requested and the location of Apple Authorised Service Provider. Products returned for service may be repaired or replaced with parts equivalent to new in performance and reliability. Apple may also request that the customer replace components with readily installable parts.
  3. Service coverage is available for battery depletion of 50 per cent or more from the original specification.
  4. AirPort must be purchased up to two years before your Apple TV purchase or during the term of your AppleCare Protection Plan coverage.

Purchase of the plan is not required to purchase the covered equipment. For complete details, see the terms at For additional product details, read the frequently asked questions.