Your new Apple Xsan 2 file system accelerates your workflows by enabling fast, concurrent access to shared storage devices. To keep your storage area network available day and night, you need expert support that’s also available around the clock.
AppleCare Xsan 2 Support delivers a year of priority phone and email support(1) for your storage deployment. You’ll have direct access — 24 hours a day, 7 days a week — to Apple’s dedicated Xsan 2 Support team. These experts provide in-depth problemsolving assistance with Xsan 2 and RAID Admin software. They also troubleshoot Apple hardware(2) running Xsan, as well as interconnectivity between Power Mac, Xserve and Xserve RAID systems, including Apple-qualified Fibre Channel switches.(3) A separate AppleCare Xsan 2 Support agreement must be purchased for each copy of Xsan 2 software in your network.
Because Apple hardware and software are uniquely integrated, there’s just one place to go for help. Apple offers convenient, cost-effective service and support products: the AppleCare Protection Plan for Mac computers and the AppleCare Premium Service and Support Plan for Xserve and Xserve RAID systems. When you combine AppleCare Xsan 2 Support with these AppleCare products, experts can help you troubleshoot your entire Apple storage solution — and even set up a repair — with a single call. To keep video workflows running smoothly, video professionals can purchase AppleCare Professional Video Support to cover Apple video production solutions. And for IT department — level support, network administrators can choose from three levels of Mac OS X Server Software Support.
(1) Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to web-based resources
requires the use of a compatible Internet service provider; fees may apply.
(2) Software support covers only the graphical user interface. Hardware repairs that are not covered under warranty require an extended service
contract, such as the AppleCare Protection Plan.
(3) For a list of Apple-qualified Fibre Channel switches, see the Xsan 2 website.
