Apple Store: Customer Service

View Leopard online FAQMore

Technical SupportMore
For technical support and queries related to any Apple Product or Service, please visit our Technical Support site by clicking here

Sign InMore
Sign in to the Apple Store to purchase products, get your order status and save orders for purchase later. To protect yourself against unauthorised purchases to your credit card, do not give out your password to anyone.

Shop and PaymentMore
The Apple Store makes it incredibly easy to customise and purchase a Mac and related software and accessories 24 hours a day, 7 days a week. Learn more about using our easy 1-Click shopping, get help completing your order or resolve payment issues.

Review/Change your Order StatusMore
Can't wait to get your order? We'll send you frequent email order updates if we have your current email address on file. Track the status, cancel your entire order or an individual item off your order, change your payment method or personal details using our great new Self-Service feature.

What Happens NextMore
Want to know what the next step in the order process is? Learn how Apple will communicate the progress of your order.

Shipping and DeliveryMore
Apple uses the best carriers in the business to make sure your order arrives on your doorstep as soon as possible. Learn more about shipping or contact us with your shipping question.

Post PurchaseMore
We're committed to your satisfaction. If you received your order from Apple and you have a question or an issue, we're here to help.

QuickTime Pro QuestionsMore
Want to learn more about QuickTime Pro? Or do you have a question about downloading or installing your new QuickTime Pro key? You're in the right place. We can also help you recover your lost QuickTime Pro key with a simple click of your mouse.

Legal InformationMore
Learn about your rights as an Apple Store customer. Check out software licenses and hardware warranties before you buy. Take a peek at our privacy policy or our site terms and conditions.

Useful Links and ContactsMore
If you need to contact us directly, you can find the right number or e-mail address by browsing here. 		 

Welcome!
Frequently Asked Questions

  1. What happens next with my order?

  2. How do I install my QuickTime Pro key?

  3. How do I receive an invoice for my purchase?

  4. How do I return an item?

  5. How do I change my address?

  6. Can I change my payment method?

  7. How do I contact the Telesales/Sales Support/AppleCare Technical Support team?

  8. How do I cancel/make changes to an Order?

  9. Can I purchase products from the Apple Store outside Australia?