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MobileMe

Announcing MobileMe

On June 9, Apple announced MobileMe, a new Internet service that will become available in early July 2008. All current .Mac members will be automatically upgraded to MobileMe at no extra charge.
Get full details on the upgrade | Learn More about MobileMe
  • If your question isn't answered here, please contact us using the form below.

I'm getting a ".Mac Sync Client is out of date" error

  • .Mac Syncing requires Mac OS X 10.4.10 or later. Use Software Update to update to the Mac OS X 10.4.10 or later.

Can I still sync my data with a computer with Mac OS X 10.3?

  • Effective October 19th, 2007, Apple has updated the system requirements for .Mac Syncing. Syncing data with .Mac now requires Mac OS X 10.4.10 or later. Earlier versions of Mac OS X may still be able to sync with .Mac, but are no longer supported, and will eventually no longer successfully sync. More information is available here.

How do I set up .Mac Sync?

  • .Mac Sync can be set up using System Preferences in Mac OS X 10.4.10 or later, and will allow you to sync contacts, bookmarks, calendars, mail settings and accounts, and keychains between multiple computers with Mac OS X 10.4.10 or later. .Mac Sync will also allow you to sync bookmarks and contacts between your computer and .Mac Bookmarks and .Mac Address Book. Video tutorials on how to set up syncing are available in the .Mac Learning Center.

I can't sync my Mac OS X Address Book contacts with my .Mac Address Book

  • Make sure that your Mac OS X Address Book entries do not contain custom fields, as those fields will not be displayed in .Mac Address Book. Check that you have turned on syncing in .Mac Address Book.

I can't sync data between two or more computers

My Mail messages are not syncing

  • While .Mac Syncing will sync your Mac OS X Mail account settings and can sync your rules, signatures, and smart mailboxes, messages themselves are not synced. You can keep your messages in sync between multiple computers using IMAP.

When I try to sync keychains, I'm asked for the password for another computer

  • When you initially sync a keychain to .Mac, that data is encrypted for your protection using the keychain password for the computer from which the initial sync was performed. When you sync keychains from another computer, you will initially need to enter that password to decrypt the keychain. If you don't remember that password, it can be reset.

I can't sync my calendar

Where can I get help with Address Book Sharing?

  • Using Address Book Sharing, you can share your contacts with other .Mac members. If you've set up Address Book sharing, but it's not working as expected, try the steps outlined here.
Still need help?

If you still need help using .Mac, let us know. Our support experts will make every effort to reply within 48 hours . Be sure to include information about how you connect to the Internet. Your answer will be sent to your email address.
First name*
  Last name*
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How many computers do you sync with? (optional)
Choose which data types are preventing a successful sync (check all that apply)
Calendars
Bookmarks
Contacts
Keychains
   Mail Accounts
Mail Rules, Signatures and Smart Mailboxes
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Other (optional)
OS version*
  Browser Version*
Type of Internet connection*


Specify Other (If applicable)
Specific request*
Choose which data types are preventing a successful sync (Check all that apply).
All Contacts Calendars Bookmarks
Keychains Mail Accounts
Mail Rules, Signatures and Smart Mailboxes
Other
   
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