Finding Lost Music FAQ
If this information does not answer your question, please email us using the form below.
I just purchased music. Where do I find it?
Your purchased music is automatically added to your Purchased Music playlist and your library.
I purchased music that didn't download.
This article contains step-by-step instructions for locating lost music on your hard drive.
- Check your Purchase History to see if the charge appears there. If the purchase doesn't appear in your Purchase History, your purchase didn't go through. You will need to click "Buy" again to purchase this song
- Choose Check for Purchases from the Store menu
- Check your Purchased playlist for the missing purchases
If your purchase is still missing after reviewing your purchased playlist, follow the steps outlined below to report the problem directly to Apple.
To report a missing song or video file:
- Locate the song or video in your Purchase History
- Click on the "Report a Problem" link
- Select "I didn't receive this item" from the drop down menu
- Enter a brief description of the problem in the Comments field and hit Submit
Our support agents will review your request and get back to you as quickly as possible.
My purchases downloaded correctly, but they're gone now.
Most times, the purchased music is still on the computer's hard drive. This technical support article includes step-by-step instructions to help you find any purchased music on your drive. If these instructions don't find your music, please email us for additional assistance.