The Apple Education Licensing Program Frequently Asked Questions

What is the Apple Education Licensing Program (AELP)?

AELP products combine software licensing with software maintenance into annual payments for the institution to cover institutionally-owned or institutionally-leased Mac computers, and, optionally, for higher education institutions to cover enrolled students. Education institutions may also choose to include faculty and staff-owned computers in their institution installed base so that faculty and staff can work at home with the same up-to-date software they are using at the office.

Will Apple send upgrade releases directly to Higher Education students?

No. Higher Education institutions are responsible for distributing Mac App Store content codes to their enrolled students covered under AELP.

How does the “bundle” structure work?

The bundle structure is designed to minimize the administrative burden of counting and tracking each individual CPU. If you’re not sure whether you have 43 or 47 Macs in your installed base, it doesn’t matter. You purchase two of the 25-seat bundles for a total of 50 seats of coverage.

What if I don’t want to cover all of the Macs in my installed base with the Mac Software Collection?

AELP requires that you cover 100 per cent of your installed base of Mac computers when purchasing the Mac Software Collection product. Apple offers other products, including Volume Licensing, for alternative licensing options.

What constitutes my installed base?

For the purposes of AELP, your installed base is defined as the number of Macs still in service that you have acquired through purchase or lease over the last four years.

What if I don’t know exactly how many Mac computers are in my installed base?

You may use your best “good faith” estimate to determine the size of your installed base or you can contact your Apple Education account executive at 1-800-800-2775. In either case, you will be notified at the time you place your order if the quantity ordered is insufficient to cover your installed base

What if I am no longer using all of the Macs that I acquired over the past four years?

If you have retired Mac systems acquired in the past four years through lease termination, attrition or for any other reason, you do not need to include these in your installed base calculation, provided you certify that they have been retired.

What if I buy more Mac computers throughout the year? Are they covered too?

As long as the net number of Mac computers in your installed base does not change materially during the year, then you are covered under the existing agreement and no additional purchases are needed

What if some of my Macs are not capable of running the latest software?

The terms of AELP permit you to install up to the current version of the covered title, allowing you to run the latest version of the software your system is capable of running. For instance, if you have a PowerPC-based Mac running Panther (Mac OS X v10.3), iLife ’06 and iWork ’06, you could still upgrade your system to Tiger (Mac OS X v10.4), iLife ’08 and iWork ’08.

Can Higher Education schools, colleges or departments within the university purchase the Mac Software Collection?

Yes. Any entity within the university that is headed by a dean, vice president, vice chancellor, department chair or above is eligible to purchase the Mac Software Collection with a minimum purchase requirement of 500 seats. Any such purchase must cover 100 per cent of the Macs in their installed base.

Will Apple provide content codes for earlier versions of software?

No. While you are permitted to install earlier versions of the software, Apple will only provide content codes for the then-current versions of any of the software titles covered under AELP. Note that while the AELP agreement permits the installation of versions that are less than that which is current, it expressly forbids customers from downgrading to versions of the software that came on the machine when purchased as new. For example, customers with older hardware currently running Mac OSX Leopard (v 10.5) and iLife 08 could upgrade to MacOSX Snow Leopard (v 10.6) and iLife 09 (i.e. less than the most current version), but customers receiving new hardware with Mac OS X Mountain Lion (v 10.8) and iLife 11 pre-installed may not downgrade the systems to Snow Leopard and iLife 09.

Do I have to cover 100 per cent of my school’s installed base with all of the applications?

No. While we require that you cover 100 per cent of your installed base when ordering the Mac Software Collection, the other software applications are different. If you are a K-12 customer, you may license any of the other software applications on an as-needed basis maintaining a single annual licence agreement per application for each customer (school or district). Higher Education customers purchasing our professional applications by department must cover 100 per cent of the instructional installed base of that department. IT products can be licensed as needed in Higher Education and K-12.

Can I purchase at the school level or do I have to purchase for the entire district?

K-12 institution customers may enrol in AELP at either the school site level or the district level. Higher Education institutions may purchase the Mac Software Collection campus-wide or at the school department level (minimum 500 seats), or may purchase AELP for any other AELP product at the school or department level with no minimum purchase requirement.

How does the student coverage option work?

Higher Education institutions may elect to cover their students under AELP. Institutions electing to participate must cover 100 per cent of the student-owned Macs on their campus or in their department when purchasing the Mac Software Collection, but may purchase other applications as needed at the department level. In all cases, students leave the school with full rights to the then-current version of the software on all covered systems.

Am I authorized to replicate media as needed?

No. Institutions may purchase content codes directly from Apple, but are not authorized to create or distribute physical media. Individuals licensed to use the software may make a single copy for backup purposes only.

May Higher Education students purchase AELP licences directly from Apple?

No. AELP is only sold to Education Institutions or their designated purchasing agents. Higher Education students must receive licences and content codes through the institution.

Can licences be resold through a Campus Store?

No. Campus stores may transact on behalf of the higher education institution with which they are affiliated, but the agreement is between the institution itself and Apple. Campus stores may distribute content codes and collect fees to cover the acquisition cost of AELP, but may not resell content codes.The institution is responsible for compliance with the AELP terms and conditions.

Are Higher Education institutions permitted to collect fees to cover the cost of AELP?

Yes. Institutions are permitted to cover their AELP costs through tuition, technology fees or other fees. Institutions that elect to distribute content codes to eligible covered individuals may collect fees to offset the acquisition cost, but may not resell content codes for a profit.

Can I cover faculty and staff-owned Macs?

Yes. You may cover the personal systems of your faculty and staff under AELP for Education Institutions as long as those systems are included in your covered installed base count.

What is the enrolment fee and how does it work?

When enrolling in AELP for the first time for a software title, the customer pays an enrolment fee equal to 10% of the purchase price of the annual agreement. This is a one-time fee for each software title that is included in the purchase price for the first year only.

I purchased the Mac Software Collection for my Higher Education institution. I now want to purchase the Mac Software Collection for Higher Education students. Do I need to pay another 10% enrolment fee?

Yes. Each product requires a separate one-time 10% enrolment fee the first time the product is purchased.

What is the late fee?

Each AELP purchase grants coverage for a 12-month term. Customers have until up to one month after the expiration date of an existing agreement to renew it with no late fees. If the customer does not renew within this timeframe, there will be a late fee assessed equal to 1/12th the purchase price of an annual agreement for each month the agreement has lapsed (plus the cost of the new annual agreement). Late fees are capped at 12 months for customers who have let their agreements lapse for a year or more.

For example, a customer purchasing 500 seats of the Mac Software Collection coverage in September ’11 is covered through September ’12 and has through October ’12 to renew the agreement. If the customer lets the agreement lapse and doesn’t renew until January ’13, the customer would pay $13,999 for the annual agreement plus a late fee of $1,166 (1/12th of the $13,999 annual purchase price) per month for each of the four months the agreement has lapsed for a total of $13,999 + (4 x $1,166) = $18,663.

Call 1-800-800-2775 to talk to a Representative