If your question isn't answered here, please contact us using the form below.
I can't sign in.
If you have forgotten your password, or are having trouble logging in, you can reset your password by visiting iForgot, Apple's password recovery tool.
If this is your first time placing a photo order, please make sure you have designated a shipping address in your Apple ID account. To check, visit My Info, Apple's profile management tool.
Several factors, such as network traffic or difficulties with your Internet connection or Internet service provider (ISP), may contribute to this problem.
Consider placing the order from a computer at a different location or at a different time of day. Peak ordering hours are between 12:00 p.m. and 8:00 p.m. Central Time.
You may also consider reducing the size of you order. Decreasing the size of your order will reduce transmission time to Apple's servers and therefore reduce the possibility of data loss or corruption. One way to reduce order size is to order fewer prints at one time. Please note: this may increase shipping costs.
If you use a dial-up connection and you want to order a print of a photo that is more than 2 MB in size, you might try reducing the size of the photo before placing the order. Click here to review the minimum picture resolutions for ordering prints. Learn how to reduce the size of digital images.
I get an error that says "Your credit card number or type is incorrect."
If you receive this error, and have verified that the credit card number and type you entered is correct, try re-entering the number. Be sure to leave out all spaces or dashes when typing in your credit card number.
For information about the credit card types that Apple accepts, please visit our Payment Options FAQ.
I get an error message when I enter my coupon code.
Please check the expiration date on the coupon. A coupon must be applied to an order before the expiration date. Check the Terms and Conditions for your coupon to make sure the products you are ordering are eligible. Please read the coupon code carefully. The following letters and numbers can look very similar:
The letter B and the number 8
The letter G and the number 6
The letter V and the letter U
The letter Q and the letter O
The letter Q and the number 0
The letter Z and the number 2
The letter S and the number 5
The letter P and the letter F
I can't place an order using iPhoto 2 or iPhoto 4
As of October 15, 2007, the ordering of books or prints is no longer supported using iPhoto 2. As of September 2, 2008 the ordering of books and prints is no longer supported using iPhoto 4. To order prints, or a book you've created, you can upgrade to the latest version of iPhoto, available as part of iLife '08. Once upgraded, any book you have previously created will be available for further enhancing and ordering. If you have an older system that does not support iLife '08, you can use iPhoto from an older version of iLife. iLife '05 and '06 will continued to be supported.
If you upgrade to iLife '08, you'll find that iPhoto offers a host of new book themes, double-sided pages, and many new layout options that help make your books look better than ever. This latest version of iPhoto also lets you create your own custom greeting cards and photo calendars. For more information on iPhoto and the rest of the applications that make up iLife '08, please visit www.apple.com/ilife.
I can't place an order using Aperture 1.0 through 1.1.2.
As of September 2, 2008 the ordering of books and prints is no longer supported using versions of Aperture prior to 1.5. To order prints, or a book you've created, you can update your software to the latest version of Aperture.
If you are still having problems, please email us using the form below.
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