Frequently Asked Questions

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Back to School

Do I qualify for educational pricing?

The following individuals are eligible to purchase through the Apple Online Store for Education or an Apple Retail Store:

Higher Education

  • Faculty and staff of higher education institutions
  • Students currently attending or accepted into a higher education institution

K-12

  • Employees of a public or private K-12 institution in Canada
  • School board members who are currently serving as elected or appointed members
  • PTA or PTO executives currently serving as elected or appointed officers

Higher Education Parents

  • Parents purchasing on behalf of their child, who is a student currently attending or accepted into a public or private higher education institution in Canada
Which iPods are eligible for the Back to School promotion?

To find our list of qualifying products, please visit apple.ca/promo to view the Terms and Conditions.

I just bought an iPod. If I buy my Mac now, am I still eligible?

All qualifying Apple Computers and qualifying iPod models must be purchased together, at the same time, and on the same receipt. For information on how to qualify for the “Back To School” rebate, please visit apple.ca/promo.

I am a parent buying this as a gift for my son/daughter. Am I eligible to purchase the qualifying Mac and iPod and submit the rebate?

Parents purchasing on behalf of their child currently attending or accepted into a public or private Higher Education Institution in Canada, may purchase and submit the rebate claim.

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Get Information and Assistance

Where can I find the Terms and Conditions for a Promotion I am interested in?

Terms and Conditions for each Promotion can be found online at apple.ca/promo by clicking on the Terms and Conditions link under the promotion you're interested in. You may download the PDF document or, if available, download the Mail In Rebate form, which also includes Terms and Conditions.

What should I do if I have issues or concerns about a rebate claim I submitted or want to contact someone directly?

To escalate an issue with the processing of your claim, contact the Apple Rebate Center at 1-800-526-4906.

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Qualification and Eligibility

How do I qualify for an Apple rebate?

Purchase the qualifying products from an eligible retailer during the promotion period that is noted on the Terms and Conditions of the rebate. If multiple qualifying products are purchased, all items must be purchased together, at the same time, and on the same receipt. Please note: Apple Online Store purchases must have the the same order number even if your items ship out separately.

Who is eligible to participate in Apple rebate offers?

Unless otherwise stated in the Terms and Conditions of the rebate, you must be an individual end-user purchaser.

To qualify for a rebate, can I buy my new computer from any store that carries Apple products?

Rebate offers are valid only when you purchase your qualifying products from a qualifying retailer as specified in the Terms and Conditions of the rebate. To find an Apple Authorized Reseller or Apple Retail Store location near you, visit apple.ca/buy or call 1-800-MY-APPLE. For information regarding a rebate or to check the up-to-date status of your rebate request, please visit apple.ca/promo or call 1-800-526-4906.

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Rebate Claim Procedures

How do I obtain my rebate cheque?

Visit the Apple product promotions page and find the claim procedures for the rebate you wish to claim.

Where do I mail the rebate form and required documents?

Mail the rebate form and required documents to the address printed on the rebate coupon.

How much time do I have to claim my rebate?

In general, you must claim your rebate within 30 days of the end of the promotion. Check the Terms and Conditions of the rebate for specific postmark requirements.

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Rebate Cheques and Bank Transfer

How long will it take to receive my rebate cheque?

You should receive your rebate cheque within a few weeks from the date your claim is processed.

My bank applied charges to redeem my rebate, why?

This question should be directed to your bank. Apple and its agents do not apply charges to redeem the rebate. At your bank's discretion bank charges may apply to redeem the rebate.

How much will my rebate amount be?

The rebate amount varies for each promotional offer. Please check the Terms and Conditions of the promotion for specific rebate details.

What is Direct Deposit?

Direct Deposit is an electronic transfer of funds deposited directly into your chequing or savings account.

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Proof of Purchase - UPC Labels, Emails, and Receipts

Where do I find the UPC labels?

For hardware products, the UPC label may be located anywhere on the outside of the box and includes the part number with barcode, the serial number with barcode, and the product description. For software products, the UPC label is usually located on the top or bottom flap of the product box and typically contains a part number and barcode.

If I purchased from the Apple Online Store or over the phone, what do I submit as my receipt?

If you purchased from the Apple Online Store or over the phone, your Apple Store Shipment Notification emails qualify as your receipt. Orders placed on the Apple Online Store or over the phone can ship separately, and therefore a single order may generate more than one Apple Store Shipment Notification email. Include all Shipment Notification emails pertaining to the qualifying products. Apple Store Order Acknowledgements will not be accepted.

If I no longer have my Apple Store Shipment Notification email, how can I obtain a duplicate copy?

If you purchased from the Apple Online Store, log onto apple.ca/orderstatus, click on the appropriate order number, and print your Invoice Receipt. Please be sure that you submit all receipts pertaining to the qualifying products. If you purchased from an Apple Retail Store or Apple Authorized reseller, please contact them directly to request a duplicate receipt.

Sample UPC Labels
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Online and Phone Purchases

If my purchase was made through the Apple Online Store or over the phone, what date is used as the “purchase date?"

For online or phone orders, you are not invoiced until the product ships. Therefore, your purchase date is your ship date.

I purchased a product that will not ship until after the promotion. Do I still qualify for the rebate?

In the event that a qualifying product is ordered during the promotion dates and shipped after the end of the promotion, Apple offers an additional fifteen (15) day grace period for postmark of the claim, provided that you submit your Order Acknowledgement stating that you placed the order during the promotion period.

If my products are on the same Sales Order but are shipped on different dates with two separate receipts, will I still qualify?

Yes. If multiple receipts have the same Sales or Web Order Number, they satisfy the same-day and same-receipt requirement. You must submit copies of both receipts.

If my Mac order ships prior to the promotion start date, but I receive it within the promotional period, will I qualify for the rebate?

If your computer was sold, shipped, and invoiced to you prior to the promotional period, it does not qualify for a rebate.

If my Mac order ships prior to the promotion start date, can I return it and reorder in order to take advantage of the promotion?

If your order was placed online or over the phone with Apple, please visit Apple’s sales policies for more information on our return policy. If your purchase was made at a participating Apple Retail Store or Apple Reseller, please contact them directly for the correct sales and return policy of that store. To locate the Apple Retail Store or Apple Reseller, please visit Apple - Where to Buy.

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Rebate Status

How do I check the status of my rebate?

You can check the status of your claim at apple.ca/promo/rebate/status.html or call 1-800-526-4906.

What information will I need to track my rebate?

To track your rebate, visit apple.ca/promo/rebate/status.html and enter your offer number, phone number, postal code, and the approximate date of your mailing.

I submitted my rebate request. Why haven’t I received my rebate cheque yet?

Please allow a few weeks from the date the claim is processed to receive the rebate cheque. Please check your rebate status online at apple.ca/promo/rebate/status.html or by calling 1-800-526-4906.

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Multiple Rebates

If I buy more than one pair of qualifying products on the same receipt or Sales Order, do I need to submit multiple rebate claims?

That is not necessary. You should claim all qualifying pairs of products at the same time. Check the Terms and Conditions of the rebate for the exact number of products allowed. You must include the required documents, including original UPC labels, as specified from each qualifying product.