• 4.0 out of 5 stars

    Compatibility problems with Comcast modem

    • Written by from OKEMOS

    I have all Apple equipment including a new iMac. It was very difficult to get this to work with my internet modem. I spent hours on the phone with people from my internet provider and Best Buy where I bought the product. I worked with two different people at Apple support trying to fix the problem. After almost 3 hours we finally got it to function.

    Lesson Learned: There was a compatibility issue related to our Internet provider Comcast.

    Recommendation: If possible, try to do your homework before you buy to see if there are any known issues between your provider/modem and the Apple Time Capsule. If you discover that there have been compatibility problems then plan on working with Apple to get the router to work properly.

    18 of 21 people found this useful

  • 2.0 out of 5 stars

    Needs Much Improvement

    • Written by from Van Nuys

    I Love All of my Apple products, and figured this would be a great tech piece to compliment the efficiency of all my devices. I was wrong, and returned this product within a week. It's not as user friendly as advertised, and the time capsule feature was difficult to access, while the information that was backed up was also only accessible via my MacPro and not my iPad or iPhone. There are better combinations of products to get from Apple meanwhile. The Airport Extreme shall suffice just fine for any WiFi speedster, since the wireless signal is strong and fairly fast, but I'd wait until the next release of this product since there will most likely be big software and other UI improvements.

    18 of 21 people found this useful

  • 3.0 out of 5 stars

    Useful as a wireless router.

    • Written by from Cambridge

    The 5GHz wireless performance of this model is considerably improved over prior models. A minor complaint is that the orientation of the ethernet sockets should have been rotated by 90 degrees. It is rather difficult to disengage the clip that locks the ethernet plugs in place. Access to the internal disk drive is very slow and its usefulness as network attached storage is limited. It took about a minute to transfer 1GB to the time capsule using a wired connection. This is a rate of about 16MB/second.

    20 of 25 people found this useful

  • 2.0 out of 5 stars

    Slow copies

    • Written by from Denver

    Time capsule might sound awesome, but let me tell you: it is not fast copying to it. At all. Copying GBs of stuff to it or from it takes hours and hours. Brand new MacBook Air and time capsule and copying files to and from the capsule is the slowest thing I've ever seen. It's a lot like downloading a Cyndi Crawford picture in 1985 using a 300 baud modem.

    I love the router part, always have used airport base stations. This is my first try with a time capsule and it is ridiculous. Even the computer trying to time machine to it is insane. Maybe I've been spoiled with my Mac Pro time machining to an internal hard drive. I'll probably just continue using time machine with a USB hdd.

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    Bad Choice

    • Written by from Petaluma

    After years of Airport Extreme use, I replaced my working device with this Time Capsule. Big mistake. It interferes with my micro-cell device and slows my internet speed by 30%. No amount of re-jiggering with Apple Care techs fixes the problem. Very disappointing. It seems to be an Apple firmware problem but it is not possible to down-grade the firmware to an earlier, workable version.

    14 of 14 people found this useful

  • 2.0 out of 5 stars

    Slows internet speed

    • Written by from Ajman

    I love apple products so much but i am very shocked on this one. The airport time capsule is very good with backups but the problem is it slows down the internet connection so badly. My internet is usually fast but with airport time capsule its so slow and also sometimes it disconnects from the devices that connects to it. Now all i do is whenever i need backup i switch it on then back up my computer or else its off and i use my normal internet to get the best speed ;'( .

    14 of 14 people found this useful

  • 5.0 out of 5 stars

    Amazing difference with Apple Engineering

    • Written by from East Leroy

    I just recently purchased a Western Digital "My Cloud" to use with the family of Macintosh products that I have at my house. I was intrigued by it's low price point, Macintosh compatibility, and variety of access features that it advertised. It did not take long to see, and I'm technologically proficient, how terrible not only the setup was, but also it's performance. It was slow, multiplied by a labyrinth of different setup procedures that left you guessing if you were taking full advantage of it's functionality or not. Needless to say I took the Western Digital back to the store.

    I then purchased this Airport Extreme with 2TB time capsule and took it home with me. Within 10-15 minutes, I had disabled my current wireless gateway, configured the airport, and it was immediately backing up all of my devices. Incredible! I love the simplicity that comes with well engineered Apple products. Also, even though I didn't need a new wireless router, I am appreciating the AC technology as it backs up incredibly fast!!!!

    Nice job Apple!!!

    15 of 16 people found this useful

  • 4.0 out of 5 stars

    Great but not a home run!

    • Written by from Louisville

    The Time Capsule is a great router and an excellent backup device. It would be perfect if Apple simply made it support DLNA like every other router on the face of the earth! This way you could stream to your Apple TV / Smart TV device from its file share.

    16 of 18 people found this useful

  • 1.0 out of 5 stars

    Always turns off

    • Written by from Hemet

    Can I please get a refund? I tried to give this product multiple chances, over the year it constantly goes offline and turns off, and is seriously unreliable. For the price and compare to the quality Apple provides in products, this is by far one of the worst products and needs to be recalled. I love Apple, and have been loyal with iPhones, iPad, Apple TV and my Mac Book Pro, but this was the biggest disappointment, I've lost data and wasted my money. Can I trade it in or something? It's been almost a year, now it fails every day.

    17 of 21 people found this useful

  • 2.0 out of 5 stars

    It keeps shutting off

    • Written by from Santa Ana

    It was very easy to set up and connect with the cable modem. I love how quiet it is, and of course the fact that I can back up wirelessly. However, I've had it for about a week and it has shut itself off about seven different times on different days, leaving the internet out for the entire house. I have to unplug it each time and power it up again. It's sitting on clean ceramic tile floor next to a table so I doubt it's overheating. I'm going to take it back tomorrow. Big waste of time since I backed up my 2TB iMac with Time Machine. and I will now have to set up the old router and re-pair my family's 30 or so devices to the network and extenders, etc.

    16 of 19 people found this useful

  • 5.0 out of 5 stars

    Incredible, I don't get the bad reviews at all!

    • Written by from Troy

    I was surprised to see so many people writing bad reviews about things as silly as not liking the packaging! I bought one anyway trusting apple like I have been for the last 10 years, and I have not been let down! My previous router was putting out 35-40mbs when I was supposed to be getting 100. After only 5 minutes of setting up (literally) I was running at 115 mbs right away. Other people have complained that it took hours for their backup...The setup manual specifically states that due to the very large amount of data being backed up during the first initial backup you should connect via ethernet. I was going to sleep anyways so I didn't bother, but for those of you who don't want to wait 6-8 hours for your first backup (mine was 1/2 a terabit) then you should plug it in. All backups since have only taken a few minutes and I don't even notice they are happening.

    16 of 19 people found this useful

  • 5.0 out of 5 stars

    Apple Support for setup issues is outstanding

    • Written by from Coto de Caza

    I bought the 2TB Time Capsule to replace an original Time Capsule that was maxed out. Plugged everything in and could not get the internet to come back up. I called our ISP (Cox Cable) and they were able to get my internet back up going directly from the cable modem to my iMac. But that bypassed the Time Capsule and therefore no WIFI. When I then routed the cable modem back to the Time Capsule, again no internet. I messed around with it a while and finally asked for support from Apple on the web site. Got a call back from them in half a minute, and within 5 minutes they walked me through the DHCP settings on the Time Machine to get it right. It's been great since then. Kudos to Apple for outstanding customer support and a great product!

    15 of 17 people found this useful

  • 5.0 out of 5 stars

    Best router I've ever owned!

    • Written by from Edwardsburg

    After owning several Linksys routers over the last 15 years and seeing the reliability get worse, I decided to change directions and purchased the AirPort Time Capsule 2TB. Not only was I surprised to experience completely smooth Time Machine backups, but the strength of the the Wi-Fi signal was absolutely amazing! I couldn't recommend this product more highly.

    15 of 17 people found this useful

  • 5.0 out of 5 stars

    Exceptional performance, easy setup, WiFi never blazed like this before.

    • Written by from Kansas City

    Always had luck with the Airport Extreme base station and wanted to get 802.11ac performance with Google Fiber and a new iMac. Once everything was in place, there is a wow factor with the numbers. Downloaded an 11.7 Gb file in 7 minutes. Sustained 680 Mbps speed on an internet speed test site with a similar upload speed. That's through a WiFi. There may be other routers out there but I'm kind of astounded at the leap forward with this particular offering over the last one. Ease of use, agree with others. After I set it up, it was like, "That's it? It's working?" I extended the network with the AirPort Extreme, again very easily.

    I'm happy with the time it took to backup 70 Gb of data as well, about 45 minutes. Pretty solid performance. The previous setup would take 20 hours to perform the same task.

    If there are any downsides I just don't see them. This one performs exactly as promised.

    13 of 13 people found this useful

  • 4.0 out of 5 stars

    Connects to all my Apple products and has NAS capability

    • Written by from SAN JOSE

    The Time Capsule connects to all of my Apple products including a MacBook Air (mid 2013), MacBook Pro (late 2011), iPhone5,iPod, iPad, and Apple TV without any problems.

    The setup was relatively easy with the current Airport Utility in the Finder->Utilties Folder. You only have to enter the Time Capsule name and the WIFI network a name and password. It didn't seem to work at first but when I powered down both my cable modem and Time Capsule they both came up without any problem and I could join my network. The 2.4 and 5.0 Ghz channels are chosen automatically or you can choose them yourself. (A useful tool is WiFi Explorer from the App Store which shows all the nearby network and how you compare to them).

    I'm using the Time Capsule for Time Machine backups on both my MacBook Air and Pro. Expect the initial backup to take an hour or more depending on the amount of data on your internal drive.

    Setting up an external USB drive as NAS worked. 1) format the USB drive, 2) connect it to the Time Capsule was easy. Finding the USB drive was a bit obscure:
    1 - Finder->Network
    2 - Click on the Time Capsule
    3 - Click on the USB name
    4 - the USB NAS appears on the desktop and you can drag and drop to the NAS. I find it a bit more convenient than Air Drop. Caution: do not eject NAS or Time Capsule using Disk Utility. You might have to reboot to get the drive back. Use the Finder->Eject or Applescript->Eject.

    I have read some criticism that the Time Capsule only has a USB 2.0 port but I suspect that the speed is limited by the Network speed not the drive. Also an internal drive instead of an SSD drive adds to the delay. Why waste a USB 3.0 drive when the WIFI speed is so much slower?

    13 of 13 people found this useful

  • 3.0 out of 5 stars

    Does not offer advanced settings such as SNMP Config...

    • Written by from LISMORE

    Product works well enough, but does not provide advance settings which is a problem if you want to use a tool like NetUse to monitor your routers internet traffic. I know that I can revert back to using Airport Utility 5.6 to be able to config SNMP but shouldn't have to. Re-introduce advanced configuration settings to this product and I will happily give it 5 stars.

    13 of 13 people found this useful

  • 4.0 out of 5 stars

    This is the one to get.

    • Written by from Green Valley

    Replaced previous (too small) external hard drive and Airport Extreme with this unit.

    Airport (WiFi) function superior to previous Airport Extreme...which is saying a lot because the Airport Extreme is a REALLY good router. Had to mess a bit with Airport Express device used for network extender but actually easy once I resolved my ignorance via Apple phone support...took minutes.

    Hard drives in the Time Capsule are neither fast nor slow...about average. However, the actual function is totally smooth, noiseless, brainless, and automatic. Thing just sits there and works. Excellent product. Would have given five stars if faster drives....small deal given the intended function.

    15 of 17 people found this useful

  • 1.0 out of 5 stars

    Expensive piece of worthless junk

    • Written by from Toronto

    It is super slow to transfer and even browse files. Horrible Wi-Fi, iPad and iPhone could not connect to the network, had to revert to my old Airport Express.

    16 of 20 people found this useful

  • 5.0 out of 5 stars

    Great job @ $50 a year - which hits technology upgrade point

    • Written by from Los Gatos

    This is my third time capsule in about 15 years. It serves as a router (incoming WAN from cable modem to HP LAN switch); wireless access point (part of a wireless canopy with 3 airport express); and time machine target. This purchase replaced a Time Capsule from 2008. Installation was a no brainer. I left the other Time Capsule powered up. When I started the new Time Capsule, it asked if I wanted to copy the settings from the old Time Capsule. Click Yes. Done.

    It does its job beautifully. The backups - Time Machine - from the macs in the house has never failed. I've used it only half a dozen times over the years, but when you need it, you need it.

    It is a consumer grade product which means expect it to last about 5 years or so.

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    Had to take it back - useless

    • Written by from alameda

    So I had the last version, but I don't think these problems have been fixed.
    It backs up every hour - you cannot tell it to just back up at night. Every hour, it slows your internet to a crawl for every internet machine in the house. Horrifying. And you cannot tell it to just back up once a day or once a week. I went to the genius bar in person to check on this. Horrible. So your internet keeps going slow every hour. It cannot back up without slowing the connection. It is a useless machine. I returned it - got an Airport Extreme (good) and got a backup hard drive elsewhere.

    Do not buy this!

    25 of 38 people found this useful