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Service and Support for Professionals, Education, and Enterprise Customers

Actual service options vary depending on the product, your location and the type of support and service coverage you have.

To get basic support and service for individual hardware and software products, please consult the How to Get Support page.

Customers with an extended service agreement other than AppleCare Protection Plan should consult their coverage documentation for information on getting support and service.

For more information on the various options for professional users and organizations with systems or multiple products to support, see:

Complimentary Support and Service

Apple hardware products come with a standard level of support and service that includes a complimentary 90-day technical support period and a one-year limited warranty on qualifying repairs. Apple software comes with a similar 90-day complimentary technical support period.

For more information about support and service eligibility, please consult Support and Service Plans.

Extended Service and Support Agreements

Support and service can be extended on a per-product basis by purchasing an AppleCare agreement for each product within one year from the original date of the product's purchase. Apple offers AppleCare Protection Plan for iPod, Apple TV, Mac computers and displays. For XServe and XServe RAID, Apple offers AppleCare Premium Service and Support.

Technical support for Apple software is extended if the software is used on a computer covered by an AppleCare Protection Plan.

Annual Technical Support Agreements

For customers who administer or support an installed base of Apple systems, Apple offers several support agreement options that vary by product and level of support. With these year-long agreements, designated contacts receive priority email and phone support for business-oriented or professional applications.

For general support geared to an internal help desk organization, consider AppleCare Help Desk Support. For help desk support including advanced server operation, migration and integration issues, consider AppleCare Mac OS X Server Software Support. Other agreements can be purchased for Xsan, Apple WebObjects, Apple professional video applications, and Apple professional audio applications.

Pay-per-incident Support

Customers outside of their 90-day complimentary technical support period and without an extended agreement can purchase single-incident support. Prices vary depending on if the support is for a typical consumer product (such as an iPod, desktop, or portable computer), a professional software application, or one of Apple's server or networking products.

For more information about what constitutes a support incident, please consult Support and Service Plans. Please consult Apple technical support phone number for contact information.

Self-Servicing Account Program

Qualifying organizations with 50 or more Apple computers may participate in the Apple Self-Servicing Account Program to receive access to Apple resources that enable them to perform Apple-authorized repairs to their own products. For more information including program requirements and benefits, please consult Apple Self-Servicing Account Program.

Training and Professional Services

Training is available for individual users, systems administrators, technicians seeking AppleCare Technician Certification, or individuals seeking to become an Apple Certified Professional. For more information on these training programs, please see Apple Training.

Apple offers onsite professional consulting services for both education and enterprise customers, including application development technical support. Organizations should consult Apple Education Professional Services, Apple Professional Services, or Apple Professional Services Technical Support for more information.

Apple Service Provider Program

Apple's Service Provider program is designed for resellers and service providers that are interested in offering service to all Apple customers, whether they are consumers, businesses, educational institutions or government organizations. For more information, please consult Apple Service Provider Program.