iPod Service: Frequently Asked Questions
Repair
- How can I tell if my iPod needs service?
- How do I get my iPod serviced?
- Will the data on my iPod be preserved?
- Will my custom laser engraving on my iPod be preserved?
- How long will my iPod service take?
- What is the status of my iPod service request?
Warranty
- How long is my iPod covered by Apple's warranty?
- How can I tell if my iPod is in-warranty?
- How much will my in-warranty service be?
- Can I extend service coverage on my iPod beyond the warranty?
- My iPod warranty has expired. What are my service options?
- What kind of activities will void my warranty?
- Does Apple warrant my iPod service?
Accessories
1. How can I tell if my iPod needs service?
Visit our iPod support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you’re still not sure whether your iPod requires service, you can take your iPod to your local Apple retail store for diagnosis. Note: There may a fee for diagnostic service.
2. How do I get my iPod serviced?
Easy! If your iPod is still covered by Apple’s Limited Warranty for iPod, complete the iPod service request form on our website. Once we receive your service request, we will send you a shipping box so you can send your iPod to us. NOTE: A physical address is required - Apple cannot ship to PO Boxes or APO Boxes.
When we receive your iPod and confirm that the service request matches the iPod’s condition, we will send you a replacement iPod that may be new or refurbished. The replacement iPod will be functionally equivalent to your iPod when new.
3. Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, or after market personalizations. Please back up important files and remove all data from your defective iPod before sending it to Apple. Please do not send any accessories with your iPod as they will not be returned.
4. Will my custom laser engraving on my iPod be preserved?
If your original iPod was personalized by Apple, your replacement iPod will be automatically personalized with the same text. If your original iPod was custom laser engraved by another company, your replacement iPod will not be personalized.
5. How long will my iPod service take?
If your iPod is not personalized, your service will take approximately one week from the date we receive your iPod for service to the date you receive your replacement iPod. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.
6. What is the status of my iPod service request?
You can check the status of your iPod service at any time on our easy service status website.
1. How long is my iPod covered by Apple's warranty?
Your iPod is covered for one year by Apple’s Limited Warranty for iPod. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”). If you have purchased an AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A 39.95 CAD shipping and handling fee will apply to all warranty repairs performed six months after date of purchase.
2. How can I tell if my iPod is in-warranty?
Your iPod is covered by Apple’s Limited Warranty for iPod for one year from the date of original purchase. Apple’s Limited Warranty begins on the date that the iPod was originally purchased. Apple may need to examine your proof of purchase document to verify your iPod’s warranty status.
3. How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”). If you have purchased the AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A 39.95 CAD shipping and handling fee will apply to all warranty repairs performed six months after date of purchase.
4. Can I extend service coverage on my iPod beyond the warranty?
The AppleCare Protection Plan for iPod extends the service and support coverage for the iPod, its included accessories, and iTunes software to up to two years from the original purchase date of the iPod. The AppleCare Protection Plan for iPod must be purchased while the iPod is covered under Apple's Limited Warranty for iPod.
5. My iPod warranty has expired. What are my service options?
Apple offers two service options for iPods that are no longer within warranty. If your iPod, iPod with color display, U2 iPod, or iPod mini requires service only because the battery’s ability to hold an electrical charge has diminished, Apple will replace your iPod for a service fee. Click here for pricing.
If you own an iPod, and it requires service for any other issue, Apple will replace your iPod for a service fee. Click here for pricing.
Replacement iPods may be new, used or refurbished. Service may not be available if your iPod has been damaged due to accident or abuse. Please review Apple’s Repair Terms and Conditions for further details.
6. What kind of activities will void my warranty?
Apple’s Limited Warranty for iPod excludes coverage for damage resulting from accident, unauthorized service and unauthorized modifications. Please review the warranty for further details.
Apple reserves the right to refuse service on iPods that are outside their warranty if damage has occurred due to accident, abuse or misuse. In such event, Apple will return your original iPod to you without providing service, and may hold you responsible for shipping costs, plus any applicable sales tax. See Apple’s Repair Terms and Conditions for details.
7. Does Apple warrant my iPod service?
If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after iPod service, whichever provides longer coverage for you. If iPod service is provided outside of warranty, Apple warrants that the replacement iPod will be free from defects in materials and workmanship for ninety (90) days from the date of the iPod service.
1. One of my iPod accessories isn't working. Can I order a replacement?
Yes. Complete the iPod service request form on our website. You may be charged for the replacement accessory, local taxes and 10.77 CAD for shipping, if your iPod is no longer covered by Apple’s Limited Warranty for iPod.