iPod touch Troubleshooting Assistant
Welcome
Is iPod touch not appearing in iTunes or are you having syncing issues? Try the following solutions.
Recharge
Make sure iPod touch is charged. Connect to a USB port and look for the lightning bolt battery icon. If you don't see this icon, then iPod touch is not charging.
The battery will charge to 80% in an hour.
Note: If you put your computer into sleep mode, iPod touch will not charge.
Retry
Retry with a different USB port.Note:
- Don't use the USB port on your keyboard because it is a low-power port and iPod touch will not charge.
Restart
Try restarting iPod touch. To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPod touch. To turn iPod touch on, press and hold the Sleep/Wake button until the Apple logo appears.
Does iPod touch appear frozen or stuck? Try pressing and holding the Home button for 6 seconds to close a frozen application. Then try restarting iPod touch again.
Note: If that doesn't work, try restarting your computer.
