| iSight Service: Frequently Asked Questions | ||
 How
can I tell if my iSight needs service?
Visit our iSight support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your iSight requires service, you can take your iSight to your local Apple Authorized Service Provider or Apple retail store for diagnosis. Note: There may a fee for diagnostic service. How
long is my iSight covered by Apple's warranty?
Your iSight is covered by Apple's One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase"). A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase. How
can I tell if my iSight is in-warranty?
Your iSight is covered by Apple's One Year Limited Warranty for one year from the date of original purchase. Apple's One-Year Limited Warranty begins on the date that the iSight was originally purchased. Apple may need to examine your proof of purchase document to verify your iSight's warranty status. How
much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase"). A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase. How
do I get my iSight serviced?
Easy! Complete the iSight service request form on our website. Once we receive your service request, we will send you a shipping box so you can send your iSight to us. When we receive your iSight and confirm that the service request matches the iSight's condition, we will send you a replacement iSight that may be new, used or refurbished. The replacement iSight will be functionally equivalent to your iSight when new. How
long will my iSight service take?
Your service will take approximately one week from the date we receive your iSight for service to the date you receive your replacement iSight. What
is the status of my iSight service request? You can check the status of your iSight service at any time on our easy service status website. |
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My
iSight warranty has expired. What are my service options? If your iSight is no longer covered under Apple's One Year Limited Warranty and it requires service, Apple will replace your iSight for a service fee of $149, plus $6.95 shipping. All fees are in US dollars and are subject to local tax. Replacement iSights may be new, used or refurbished. Service may not be available if your iSight has been damaged due to accident or abuse. One
of my iSight accessories isn’t working. Can I order a replacement? Yes. Complete the iSight service request form on our website. You may be charged for the replacement accessory, local taxes and $6.95 for shipping, if your iSight is no longer covered by Apple's warranty.
What
kind of activities will void my warranty? Apple's One-Year Limited Warranty for iSight excludes coverage for damage resulting from accident, unauthorized service and unauthorized modifications. Please review the warranty for further details. Apple reserves the right to refuse service on iSights that are outside their warranty if damage has occurred due to accident, abuse or misuse. In such event, Apple will return your iSight to you without providing service, and may hold you responsible for shipping costs, plus any applicable sales tax. See Apple's Repair Service terms and conditions for details. Does
Apple warrant my iSight service? If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after iSight service, whichever provides longer coverage for you. If iSight service is provided outside of warranty, Apple warrants that the repairs to your iSight will be free from defects in materials and workmanship for ninety (90) days from the date of the iSight service. |