AppleCare Products

AppleCare+ for iPod touch or iPod classic

Every iPod comes with a one-year limited warranty and 90 days of complimentary telephone technical support. AppleCare+ for iPod extends your coverage to two years from the original purchase date of your iPod and adds up to two incidents of accidental damage coverage, each subject to a $29 service fee plus applicable tax.1

Extend your coverage to two years of service and expert telephone technical support

One stop for technical support

Because Apple designs iPod and iTunes, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Global repair coverage3
  • Mail-in repair: Mail in your iPod using a prepaid shipping box
  • Carry-in repair: Take your iPod to an Apple Retail Store
  • Use with a Mac or PC

Apple hardware coverage

AppleCare+ provides global repair or replacement coverage, both parts and labour, from Apple-authorized technicians around the world. Service coverage includes the following:

  • Your iPod
  • Battery1
  • Included earphones and USB cable
  • Coverage for up to two incidents of accidental damage from handling of your iPod, each subject to a $29 service fee plus applicable tax1

Software support included

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Using iOS and iCloud for iPod touch
  • Syncing with iTunes
  • Downloading video and podcasts from the iTunes Store
  • HD video recording and FaceTime for iPod touch
  • Connecting iPod touch to Wi-Fi networks
  • Using Apple-branded iPod touch apps

Important Notes

Purchase AppleCare+ with your new iPod. Or buy it within 30 days of your iPod purchase:

  • At an Apple Retail Store (inspection of iPod and proof of purchase are required)
  • OR call (800) 263-3394 (requires you to run a remote diagnostic and provide proof of purchase)

See AppleCare+ Terms and Conditions for complete product details.

For Quebec customers, please read Quebec Consumer Protection Act.

  1. Service coverage is available only for the iPod and its original included accessories for protection against (i) defects in materials or workmanship, (ii) battery depletion of 50 percent or more from original specification, and (iii) up to two incidents of accidental damage from handling of your iPod, each incident being subject to a $29 service fee. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms for full details.
  2. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
  3. Availability of each option depends on country in which service is requested and location of Apple Authorized Service Provider. Service coverage may be subject to certain restrictions.

AppleCare+ must be purchased within 30 days of new covered equipment. For further details, please review terms and conditions at http://www.apple.com/legal/sales-support/. Purchase of the plan is not required to purchase the covered equipment. AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. For residents of Quebec, please read Quebec Consumer Protection Act.