AppleCare Professional Audio Support can help you keep your project running smoothly, whether you are recording, mixing, mastering, or scoring to picture.

Because Apple builds the core components of your audio editing solution — from hardware to software to the operating system — one phone call to AppleCare can address most of your technical needs, providing integrated support that you can’t get anywhere else. With this product, one authorized contact can telephone or email the Apple Professional Audio Technical Support team for one full year.(1) Apple’s support team is on call 12 hours a day, 7 days a week. These experts provide one-stop support for current releases of Logic Pro, Logic Express, Soundtrack Pro, and WaveBurner.

Also included are troubleshooting for Apple hardware and the Mac OS(2); audio I/O connectivity including Core Audio and Digidesign TDM configurations; MIDI I/O connectivity over Core MIDI; interapplication communication over Rewire and IAC; file interchange protocols OMF, AAF, standard MIDI, and Final Cut XML interchange format; Apple-validated Audio Units plug-ins; loop file formats including ACID, REX, and Apple Loops; video output over FireWire or Digital Cinema Desktop; clock and time code synchronization; connectivity of Logic supported control surfaces; and troubleshooting of Logic Pro node connectivity.

To extend your repair coverage to three years from your Apple hardware’s purchase date, add the AppleCare Protection Plan for your Mac computers. When you combine AppleCare Professional Audio Support with the AppleCare Protection Plan, not only can experts help troubleshoot your entire Apple audio solution, they can even set up a repair for your Apple hardware with a single call. For larger installations, purchase AppleCare Help Desk Support. Two designated contacts will get the same features in AppleCare Professional Audio Support plus support for Apple’s professional video applications, Aperture, and the graphical user interface in Mac OS X Server. And for IT department-level support, choose from three levels of Mac OS X Server Software Support.

Ordering Information

To purchase AppleCare Professional Audio Support, call 1-866-75-APPLE
(1-866-752-7753).

(1) Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to Internetbased resources requires the use of a compatible Internet service provider; fees may apply.
(2) Hardware repairs that are not covered under warranty require an extended service contract, such as the AppleCare Protection Plan.
(3) Details of support coverage and eligible Apple technologies are described under the terms and conditions.