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Announcing MobileMe
On June 9, Apple announced MobileMe, a new Internet service that will become available in early July 2008. All current .Mac members will be automatically upgraded to MobileMe at no extra charge.
Customer Service and Technical Support
If you need personal assistance, first click on a topic below, then you can email our support team using the form at the bottom of every customer service page.
User Discussions
Read what others are talking about in the customer forums.
Troubleshooting
If you need information about fixing an issue, try these Apple articles.
- Keep .Mac Junk folder contents consistent
- "Request to the server failed" alert when publishing a .Mac Web Gallery
- How to back up .Mac data
.Mac Learning Center
The .Mac Learning Center is your convenient resource for everything from quick tips to comprehensive tutorials.
.Mac Learning Center
.Mac Learning Center
.Mac Help
Use .Mac Help to discover all you can do with .Mac. You'll find answers to your questions and solutions to common problems.
.Mac Help
.Mac Help
.Mac System Status
Mail
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Sync
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Back to My Mac
All .Mac services are online and fully operational.
MobileMe Launch
7/9/2008, 6pm-12am PT
As part of the MobileMe launch, www.mac.com will be taken offline at 6pm PT on Wednesday, July 9th.
Members will be unable to access www.mac.com or any .Mac services during this time with the exception of .Mac Mail accessed via a desktop application, iPhone, or iPod touch.
MobileMe will be available as soon as possible during this maintenance window.
Recent History
MobileMe Launch
7/9/2008, 6pm-12am PT
As part of the MobileMe launch, www.mac.com will be taken offline at 6pm PT on Wednesday, July 9th.
Members will be unable to access www.mac.com or any .Mac services during this time with the exception of .Mac Mail accessed via a desktop application, iPhone, or iPod touch.
MobileMe will be available as soon as possible during this maintenance window.
07.08.2008:: 2:45PM - 03:15PM PT
.Mac members experienced difficulties viewing published pages. Normal service has been restored. We apologize for any inconvenience.
6.27.2008 :: 06:34 - 08:26 PST
.Mac members were unable to access the www.mac.com website. Normal services have been restored
6.24.2008 :: 14:55 - 15:15 PST
2% of .Mac members experienced difficulties using .Mac Mail. Normal service has been restored. We apologize for any inconvenience.
6.24.2008 :: 02:04 - 15:31 PST
.Mac Members were unable to see a count of their unread mail messages on the www.mac.com Welcome page. Instead, the following error message appeared: "Your information could not be displayed." Access to .Mac Mail on the web was not affected.
6.23.2008 :: 14:02 - 21:55 PST
Some .Mac members could not access .Mac services. Normal service has been restored. We apologize for any inconvenience.
6.23.2008 :: 06:30 - 08:20 PST Some .Mac members could not send mail via .Mac. Normal service has been restored. We apologize for any inconvenience.
6.22.2008 :: 14:02 - 23:30 PST Some .Mac members could not send mail via .Mac. Normal service has been restored. We apologize for any inconvenience.
6.20.2008 :: 21:44 - 23:29 PST Due to scheduled maintenance from 10:00PM to 11:30PM PST, Some .Mac members could not access .Mac Mail. Normal service has been restored. We apologize for any inconvenience.
6.19.2008 :: 13:48 - 15:10 PST
Some .Mac members could not not access iDisk. Normal service has been restored. We apologize for any inconvenience.
6.19.2008 :: 08:04 - 12:10 PST
Some .Mac members could not log in to iChat. Normal service has been restored. We apologize for any inconvenience.
6.17.2008 :: 04:02 - 06:33 PST
Some .Mac members could not access .Mac services. Normal service has been restored. We apologize for any inconvenience.
6.15.2008 :: 07:31 - 08:30 PST
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
6.10.2008 :: 6:40 - 7:20 PST
Some .Mac members experienced intermittent delivery errors when trying to send .Mac Mail from a desktop email application. Normal service has been restored.
6.9.2008 :: 17:00 - 17:20 PST
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
.Mac members experienced difficulties viewing published pages. Normal service has been restored. We apologize for any inconvenience.
6.27.2008 :: 06:34 - 08:26 PST
.Mac members were unable to access the www.mac.com website. Normal services have been restored
6.24.2008 :: 14:55 - 15:15 PST
2% of .Mac members experienced difficulties using .Mac Mail. Normal service has been restored. We apologize for any inconvenience.
6.24.2008 :: 02:04 - 15:31 PST
.Mac Members were unable to see a count of their unread mail messages on the www.mac.com Welcome page. Instead, the following error message appeared: "Your information could not be displayed." Access to .Mac Mail on the web was not affected.
6.23.2008 :: 14:02 - 21:55 PST
Some .Mac members could not access .Mac services. Normal service has been restored. We apologize for any inconvenience.
6.23.2008 :: 06:30 - 08:20 PST Some .Mac members could not send mail via .Mac. Normal service has been restored. We apologize for any inconvenience.
6.22.2008 :: 14:02 - 23:30 PST Some .Mac members could not send mail via .Mac. Normal service has been restored. We apologize for any inconvenience.
6.20.2008 :: 21:44 - 23:29 PST Due to scheduled maintenance from 10:00PM to 11:30PM PST, Some .Mac members could not access .Mac Mail. Normal service has been restored. We apologize for any inconvenience.
6.19.2008 :: 13:48 - 15:10 PST
Some .Mac members could not not access iDisk. Normal service has been restored. We apologize for any inconvenience.
6.19.2008 :: 08:04 - 12:10 PST
Some .Mac members could not log in to iChat. Normal service has been restored. We apologize for any inconvenience.
6.17.2008 :: 04:02 - 06:33 PST
Some .Mac members could not access .Mac services. Normal service has been restored. We apologize for any inconvenience.
6.15.2008 :: 07:31 - 08:30 PST
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
6.10.2008 :: 6:40 - 7:20 PST
Some .Mac members experienced intermittent delivery errors when trying to send .Mac Mail from a desktop email application. Normal service has been restored.
6.9.2008 :: 17:00 - 17:20 PST
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
Community Discussions
Join thousands of .Mac customers — share your latest .Mac HomePage or ask a question.
.Mac Discussions Forums
.Mac Discussions Forums