Connecting to the iTunes Store FAQ
If this information does not answer your question, please email us using the form below.
I'd like to buy music. How do I get started?
To get started, download the latest version of iTunes.
When I try to connect to the Store, I get an error.
Read this article if you can't connect to the iTunes Store.
Nothing happens when I click on the Store icon.
This is most commonly caused by the presence of web acceleration software. Please read this technical support article for more information on resolving this issue.
I can't see the iTunes Store icon.
If you can't see the iTunes Store icon in the iTunes Source list, make sure you have the latest version of iTunes installed. Still not there? Check iTunes preferences to make sure the iTunes Store icon is displayed.
I can connect to the Store, but I can't download.
Please check out our Download FAQ.
How do I configure my firewall, web accelerator or security software to work with the iTunes Store?
Several common software programs need to be configured to allow the iTunes Store to work on your computer. Read this article to learn more.
How do I configure McAfee Personal Firewall Plus?
If you installed McAfee Personal Firewall Plus on your PC, read these easy instructions to configure your software.
I can't listen to song previews.
This most frequently happens if you're on a slow network connection. iTunes loves broadband, so if you're still on dial-up, we hope you'll consider upgrading to a nice, juicy network connection. If you're stuck on dial-up, try these steps to load song previews.