About Web Help Desk
The Web Help Desk offers an industry leading helpdesk software feature set that allows you to dynamically route, track and fulfill all of your technical support and service support requests within your service desk software with ease, all through an intuitive interface and 2-way email integration. As a 100% web based, platform independent customer service & issue tracking software solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Web Help Desk: All of the features, none of the hassles.

- 100% Web-based IT Service Management (ITSM) Software Solution
- Incident & Problem Management
- Asset & Configuration Management
- Two-Way E-Mail Correspondence
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Reporting Included
- Server Licensed or ASP Hosted Options
- 100% Feature Complete Help Desk Software — No modules to purchase & install

What’s New in this Version
- Added-Support for new license key format.
- Added-Updated MySQL driver. No longer locks entire EO_PK table when creating or incrementing primary keys.