About Web Help Desk - Pro
This software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface, 2-way email integration, and automated email-to-ticket conversion. The Web Help Desk software also provides seamless Asset Discovery and Remote Control integration with Apple Remote Desktop.

Key Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Many more features

What’s New in this Version
- Custom e-mail greetings for approval/denial messages.
- Option to send scheduled survey reminder e-mail to the client.
- Option to specify one or more recipient e-mail addresses to be notified when a survey is complete.
- “Escalation” field in TSV ticket download when enabled in the active Column Set.
- Many more enhancements.