The support and training options that come with every Mac are almost as amazing as the Mac itself. Every kind of help is available at every turn. All you have to do is decide what’s most useful for your institution. And we can even help you with that.
Professional development for educators.
Apple offers a range of Professional Development workshops. They’re designed to give faculty the skills and confidence to create and publish digital content for their classes, inspire creativity with engaging media assignments, and get teams collaborating in and out of class. We also have sessions to help principals, district leaders, deans, and provosts bring momentum to their technology plans.
Each workshop is led by former educators and is fully customized for your institution. Our Professional Development team can help you evaluate your faculty’s current skills and teaching strategies and create a step-by-step development plan. Learn more
Professional services for IT.
The Apple Professional Services team partners with your IT department to plan or implement your technology initiatives. The team can even manage those initiatives over time.
We can assist your IT team or take on entire projects. We can simply set up new Mac computers. Or we can create a one-to-one program from the ground up, integrate Apple technology into your infrastructure, develop networks and services, bring iTunes U to your campus, and more. Learn more
iLife, iWork, and pro application certifications.
Students and educators can receive associate-level certification in iLife or iWork to prove their skill at creating digital content such as movies, podcasts, photo books, music, presentations, spreadsheets, and more.
They can also train for certification in any of Apple’s pro applications, the standard software in creative industries such as filmmaking, broadcast production, audio recording, and photography. Becoming an Apple Certified Pro gives students a leg up when they’re competing for jobs, because employers know they’re ready to hit the ground running.
Certification courses are taught at Apple Authorized Training Centers around the country, and many centers will also send trainers to your institution. Even better, your high school, college, or university can qualify to provide training and certification onsite. So you can open doors for students and help your school stand out at the same time.
Mac OS X, Mac OS X Server, and service certifications.
Apple offers training and certification courses that prepare your IT staff to troubleshoot Mac OS X or to implement a Mac OS X Server-based system. System administrators can go further and master directory services, deployment, or advanced administration.
Your staff can use Apple Training Series books to study for exams on their own. They can also take courses at an Apple Authorized Training Center or arrange for a trainer to provide onsite instruction.
Want your institution to be able to service its own Apple hardware? AppleCare Technician Training is an easy-to-follow, self-paced program that can get your IT professionals ready to do just that.
A site full of answers.
It’s easy to find all kinds of insight and helpful information about Apple products and services online. Educators and students can join user discussions, watch step-by-step tutorials, get answers to popular questions, download manuals, and see technical specifications for everything we make. Learn more
Find out how to transform your teaching.
Apple’s new Find Out How...In the Classroom tutorials give you a new way to explore what a Mac can do, so you can see how easy it is to incorporate digital teaching and learning into your classes. Learn more
Face time with personal trainers.
Yearly One to One personal training memberships are an affordable, flexible way for educators to learn how to do almost anything on the Mac. Members schedule hour-long sessions with Trainers at the Apple Retail Store. In each session, they can choose a specific area, like moviemaking or podcasting, in which they want to improve their skills.
Every hour is fully customized, so educators can go from trying something for the first time to learning to master a pro application, such as Aperture or Final Cut Pro. They can even bring in a project they’re developing for their class and get hands-on guidance from a Trainer.
All the tech support IT could want.
Apple’s technical support has been rated #1 in the industry year after year. Each of our products comes with 90 days of complimentary telephone technical support and a one-year standard warranty. Most institutions take advantage of an AppleCare Protection Plan, which extends service and support coverage to three years.
We also offer premium plans that give IT priority access to senior technical support staff who specialize in helping our education and enterprise partners.
AppleCare Help Desk Support gives two people from your IT department unlimited assistance with installing and using software, troubleshooting software and hardware, and isolating technical issues. They can also get basic help with Mac OS X Server administration and network configuration.
Mac OS X Server Software Support includes the help desk coverage and adds in-depth phone and email consultation for any server administration issue. Three tiers let you choose a level of support that matches your institution’s size and IT resources. The first tier covers up to 10 incidents. The second tier covers an unlimited number of incidents and includes a dedicated technical account manager. The third tier covers multiple locations and includes an onsite review by an Apple engineer.
