iPhone Service: Frequently Asked Questions

Repair

  1. How can I tell if my iPhone needs service?
  2. How do I get my iPhone serviced?
  3. Can I get my iPhone serviced outside the country of purchase?
  4. How long will my iPhone service take?
  5. Will the data on my iPhone be preserved?
  6. How do I check the status of my iPhone service request?
  7. What are my service options?
  8. I'm concerned about not having a phone while my iPhone is being repaired. What are my options?

Warranty

  1. How long is my iPhone covered by Apple’s warranty?
  2. How can I tell if my iPhone is in-warranty?
  3. How much will my in-warranty service be?
  4. What type of damages are not coverd by my warranty?
  5. Does Apple warranty cover my iPhone service?
  6. My iPhone is not eligible for warranty service. What are my service options?

Accessories

  1. One of my iPhone accessories isn't working. Can I order a replacement?

Repair

  1. How can I tell if my iPhone needs service?
    Visit our iPhone support site for helpful troubleshooting information. If you have reviewed the articles on the website and you're still not sure whether your iPhone requires service you can contact Vodafone or Cosmote .
  2. How do I get my iPhone serviced?
    You can bring your iPhone to Vodafone or Cosmote .
  3. Can I get my iPhone serviced outside the country of purchase?
    No, service for eligible repairs is only available in the country where your iPhone was originally purchased.
  4. How long will my iPhone service take?
    For details regarding how long your iPhone service will take, please contact Vodafone or Cosmote .
  5. Will the data on my iPhone be preserved?
    No, the service process will clear all data from your iPhone. Before obtaining service, it is important to sync your iPhone with iTunes to back up your contacts, photos, email account settings, text messages, and more. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service.

    Following service your replacement iPhone may have a newer version of the iPhone OS. As a result you may need to update your App Store applications to ensure compatibility with the new iPhone OS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
  6. How do I check the status of my iPhone service request?
    For service status, please contact Vodafone or Cosmote .

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  7. What are my service options?
    Please contact Vodafone or Cosmote for service options.
  8. I'm concerned about not having a phone while my iPhone is being repaired. What are my options?
    To minimize the impact of not having a phone while your iPhone is being serviced, if you have another GSM cell phone available, you can put the SIM card into your other phone and use that phone until you receive a replacement iPhone.

Warranty

  1. How long is my iPhone covered by Apple’s warranty?
    Apple's Limited Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").
  2. How can I tell if my iPhone is in warranty?
    Apple's Limited Warranty for iPhone covers your iPhone for one year from the date of original purchase. Apple's Limited Warranty begins on the date that the iPhone was originally purchased. Apple may need to examine your proof of purchase document to verify your iPhone's warranty status.

    Note: The service coverage information described at the Apple Support site is based on the date of purchase information available to Apple, depending on when or whether you registered your product or if you purchased it from an Apple authorized reseller. If you believe that the information is inaccurate, please update the information by contacting Apple using the appropriate links on the Apple Support site.

  3. How much will my in-warranty service be?
    Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return the iPhone that needs service, Apple will examine the iPhone to confirm that the failure is covered by Apple warranty.
  4. What type of damages are not covered by my warranty?
    Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.

    An iPhone that has failed due to damage resulting from accident, disassembly, unauthorized service, or unauthorized modifications is not eligible for warranty service, however, your iPhone may be eligible for Out-of-Warranty (OOW) service if the damage is repairable.

    An iPhone that has failed due to liquid damage or catastrophic damage where the iPhone has been disassembled into multiple pieces is not repairable or eligible for service. Please refer to this article to check if the liquid submersion indicator on your product has been triggered.

    If you are not eligible for warranty service, you may wish to contact your carrier for other options.

  5. Does Apple warranty cover my iPhone service?
    If defects arise as a result of service, Apple will cover the repair for the remaining term of the iPhone's warranty or 90 days after iPhone service, which ever provides longer coverage for you.

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  6. My iPhone is not eligible for warranty service. What are my service options?

    1. iPhone Out-of-Warranty Battery Replacement

      If your iPhone requires service only because the battery's ability to hold an electrical charge has diminished, please contact Vodafone or Cosmote .

    2. Out-of-Warranty Service

      Please contact Vodafone or Cosmote for Out-of-Warranty Service Options.

Accessories

  1. One of my iPhone accessories isn't working. Can I order a replacement?
    Please contact Vodafone or Cosmote .

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