Frequently Asked Questions
Qualification and Eligibility
How do I qualify for this Apple rebate?Individual users qualify for Apple rebates. Institutions do not.
Purchase the qualifying products any time from May 26, 2010, through September 7, 2010, from the Apple Online Store for Education, an Apple Mac Specialist (800-908-988), or one of the following Apple Authorized Campus Stores:
iCampus, The University of Hong Kong
iCampus, Hong Kong Design Institute & HKIVE
ICON, City University of Hong Kong
ICON, The Hong Kong Polytechnic University
The qualifying products must be purchased together, at the same time and on the same receipt. Apple Online Store for Education or an Apple Mac Specialist (800-908-988) purchases must have the same order number but may ship separately. Qualifying orders that are placed during the promotion and ship after the offer ends are eligible.
Who is eligible for education pricing?- Faculty and staff of higher education institutions in Hong Kong
- Students attending or accepted into a higher education institution in Hong Kong
- Any employee of a public or private K–12 institution in Hong Kong
- School board members who are currently serving as elected or appointed members in Hong Kong
- PTA or PTO executives currently serving as elected or appointed officers in Hong Kong
As a parent purchasing on behalf of your child which is a student currently attending or accepted into a public or private higher education institution in Hong Kong, you are eligible.
Rebate Claim Procedures
How do I obtain my rebate?Follow the directions listed on the mail-in rebate claim, which can be found on www.apple.com/hk/en/promo.
Where do I mail the rebate form and required documents?Mail the rebate form and required documents to the address listed on the rebate coupon.
How much time do I have to claim my rebate?All claims must be postmarked within 90 days of purchase date. Late claims are not valid.
Rebate Claim Payment
How long will it take to receive my rebate payment?You should receive your rebate within four to six (4-6) weeks from the date your claim is processed. Claims must be complete to be processed.
How much will my rebate amount be?The rebate amount is determined by the following table but will not exceed the amount paid for the qualifying iPod.
iPod touch (all models) HK$1,568
iPod classic 160GB HK$1,568
iPod nano 16GB HK$1,388
iPod nano 8GB HK$1,168
iPod shuffle 4GB stainless steel HK$548
iPod shuffle 4GB HK$548
Customer rebate claims will be calculated based on verification of invoice date and verification of price paid for a qualifying iPod.
Proof of Purchase - UPC labels
Where do I find the UPC labels?For the Mac and iPod, the UPC label may be located anywhere on the outside of the Mac or iPod box (not the brown box the products are shipped in) and includes the part number with bar code, the serial number with bar code, and the product description.
If I qualify for more than one Apple rebate related to the purchase of my Apple computer, what do I need to do if each rebate requires an original UPC label?If you qualify for more than one Apple promotion that requires the computer UPC label, please photocopy the original computer UPC label and send the original with one of the claims and the photocopies of the original for the other claims. On the photocopied UPC label, you must indicate to which rebate offer the original was sent. Check the Terms and Conditions of each promotional offer for more information.
Proof of Purchase - Receipts/Invoices
If I purchased from the Apple Online Store or through an Apple Mac Specialist (800-908-988), what do I submit as my receipt?If you purchased from the Apple Online Store or through an Apple Mac Specialist (800-908-988), you can submit your Apple Store Shipment Notification emails in place of your receipt. Orders placed on the Apple Online Store or through an Apple Mac Specialist (800-908-988) may ship separately, and therefore a single order may generate more than one Apple Store Shipment Notification or receipt. Include all Shipment Notification emails or receipts pertaining to the qualifying products. Apple Store Order Acknowledgements will not be accepted.
If I no longer have my receipt, how can I obtain a duplicate copy?If you purchased from the Apple Online Store, log onto http://www.apple.com/HongKongOrderStatus click on the appropriate order, then print. Please be sure that you submit all receipts pertaining to the qualifying products. If you purchased from an Apple Authorized Campus Store, please contact them directly to obtain a duplicate receipt.
Online and Apple Mac Specialist (800-908-988)
If my purchase was made through the Apple Online Store or through an Apple Mac Specialist (800-908-988), what date is used as the “purchase date”?For online or phone orders, you are not invoiced until the product ships; therefore, your purchase date is your ship date.
I purchased a product that will not ship until after the promotion. Do I still qualify for the rebate?Yes, if you purchased or pre-ordered the eligible products within the promotion period and on the same receipt. In the event that a qualifying product is ordered during the promotion dates and shipped after the end of the promotion, Apple offers an additional fifteen (15) day grace period for postmark of the claim provided that you submit proof of order acknowledgement demonstrating that you placed the order during the promotion period.
If the extended ship date falls outside the 15-day grace period, the rebate will be honored if you provide proof that the order was placed during the promotional period and you submit your claim within 30 days of the ship date.
If my products are on the same sales order but are shipped on different dates with two separate receipts, will I still qualify?Yes. If multiple receipts have the same sales or web order number, they satisfy the same-day and same-receipt requirement. You must submit copies of both receipts.
If my CPU order ships prior to the promotion start date but I receive it within the promotional period, will I qualify for the rebate?No, if your computer was shipped and invoiced, it was sold to you prior to the promotional period and does not qualify for the offer.
If my CPU order ships prior to the promotion start date, can I return it and reorder in order to take advantage of the promotion?Product returns are governed by the sales policy for RMA returns or by the policies of the participating Apple Reseller. See Apple’s sales policies for more information.
If you place a new order, eligibility is determined by the Terms and Conditions of the offer.
Returns and Exchanges
If I exchange one of my qualifying products on the original sales receipt at a later date, will I still qualify?Yes. But you must meet the following requirements:
-For all rebates, the qualifying products must have been originally purchased on the same receipt.
-You must submit both your original receipt and your exchange receipt with your rebate postmarked within 90 days of purchase date.
The replacement item must also qualify for the promotion.
Rebate Status
If I have submitted a claim, how do I check the status of my rebate?You can check the status of your claim at http://www.apple.com/hk/en/promo/rebate/status.html.
If you need any help, please call 800 930 243 Monday through Friday, 9 am to 6 pm.
Please allow four to six (4-6) weeks from the date the claim is processed to receive the rebate.
Please note that Apple and its agents are not responsible for incomplete, illegible, late, lost, mutilated, misdirected, or postage-due rebate requests.
Rejected and Denied Claims
After submitting my rebate documents, I received a rejection email. Is there anything I can do to still get the rebate?The information you submitted is insufficient, however, you may still be eligible for the rebate. Please follow the directions in the rejection email.
After submitting my rebate documents, I received a denial letter. Is there anything I can do to still get the rebate?The information you submitted does not meet the Terms and Conditions of the promotional offer. Therefore, you are ineligible for the rebate. For more information or to dispute your claim, please call 800 930 243 Monday through Friday.
Getting Information and Assistance
Where can I find the Terms and Conditions for a Promotion?Terms and Conditions for the Promotion can be found on-line at www.apple.com/hk/en/promo.
What should I do if I have issues or concerns regarding a rebate claim I have submitted or want to contact someone directly? To escalate a problem with the processing of your claim, please call 800 930 243 Monday through Friday, 9 am to 6 pm, 9 am to 6 pm, or email
us at promotions.hk@asia.apple.com.
Miscellaneous
If I buy more than one pair of qualifying products on the same receipt or sales order, can I submit multiple rebate claims?No, there is a limit of one claim per household.
Can this offer be combined with other promotions?Apple rebates may not be combined with other Apple promotions or with other vendor’s rebates unless otherwise specified in the Terms and Conditions of the rebate promotion.
