iPhone Service Policies for Apple Online Store customers

Warranty

1. How long is my iPhone covered by Apple’s warranty?
   Apple's Limited Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").
2. How can I tell if my iPhone is in warranty?
   Apple's Limited Warranty for iPhone covers your iPhone for one year from the date of original purchase. Apple's Limited Warranty begins on the date that the iPhone was originally purchased. To determine your warranty coverage, enter the serial number of your iPhone in the Online Service Assistant section on the Apple Support site. Apple may need to examine your proof of purchase document to verify your iPhone's warranty status.

   Note: The service coverage information described at the Apple Support site is based on the date of purchase information available to Apple, depending on when or whether you registered your product or if you purchased it from an Apple authorized reseller. If you believe that the information is inaccurate, please update the information by contacting Apple using the appropriate links on the Apple Support site.

3. How much will my in-warranty service be?
   Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return the iPhone that needs service, Apple will examine the iPhone to confirm that the failure is covered by Apple warranty.
4. What is not covered under my warranty?
   Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.

   An iPhone that has failed due to damage resulting from accident, disassembly, unauthorized service, or unauthorized modifications is not eligible for warranty service, however, your iPhone may be eligible for Out-of-Warranty (OOW) service if the damage is repairable.

   An iPhone that has failed due to liquid damage or catastrophic damage where the iPhone has been disassembled into multiple pieces is not repairable or eligible for service.

   If you are not eligible for warranty service, you may wish to contact your carrier for other options.

5. Can I extend service coverage on my iPhone beyond the warranty?
   The AppleCare Protection Plan for iPhone will extend the hardware repair coverage to up to two years from the original purchase date of the iPhone. The AppleCare Protection Plan for iPhone must be purchased while the iPhone is covered under Apple's Limited Warranty for iPhone.
6. Does Apple warranty cover my iPhone service?
   If defects arise as a result of service, Apple will cover the repair for the remaining term of the iPhone's warranty or 90 days after iPhone service, which ever provides longer coverage for you.

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7. My iPhone is not eligible for warranty service. What are my service options?
   

   1. iPhone Out-of-Warranty Battery Replacement

      If your iPhone requires service only because the battery's ability to hold an electrical charge has diminished, please contact the iPhone Authorized Service Provider.

   2. Out-of-Warranty Service

      Please contact the iPhone Authorized Service Provider for Out-of-Warranty Service Options.