Nike + iPod Sport Kit Service: Frequently Asked Questions

  1. How can I tell if my Nike + iPod receiver or sensor needs service?
  2. How long is my Nike + iPod receiver or sensor covered by Apple's warranty?
  3. How can I tell if my Nike + iPod receiver is in warranty?
  4. How do I get my Nike + iPod receiver or sensor serviced?
  5. How long will the Nike + iPod receiver or sensor service take?
  6. Can I extend the service coverage on my Nike + iPod receiver or sensor beyond the warranty period?
  7. My Nike + iPod receiver or sensor warranty has expired. What are my service options?
  8. What kind of activities will void my warranty?
  9. Does Apple warrant my Nike + iPod receiver or sensor service?

1. How can I tell if my Nike + iPod receiver or sensor needs service?
Visit our Troubleshooting and How-to page for helpful troubleshooting information. If you determine that your Nike + iPod receiver or sensor requires service, you can take your Nike + iPod receiver or sensor to an Apple Authorized Service Provider near you. If you've reviewed the articles and are still not sure whether your Nike + iPod receiver or sensor requires service, you can contact Apple technical support. You can also seek help from other users in our Nike + iPod Discussions forum if you have questions.

2. How long is my Nike + iPod receiver or sensor covered by Apple's warranty?
Your Nike + iPod receiver and sensor are covered for one year by Apple's One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for 12 months from the date of original retail purchase.

3. How can I tell if my Nike + iPod receiver is in warranty?
Visit the Service page, enter your Nike + iPod receiver serial number in the field under Support Coverage, and click Go. Our Warranty Check tool will display information about your product, including how many days remain on your warranty. Note: The Warranty Check tool does not provide warranty status information for the Nike + iPod sensor. If you purchased the Nike + iPod sensor as a standalone or replacement item, Apple may need to examine your proof of purchase document to verify your sensor's warranty status. Please put your sales receipt in a safe place. You may need it for warranty validation.

4. How do I get my Nike + iPod receiver or sensor serviced?
Apple may provide a replacement for your Nike + iPod receiver or sensor using one of the following options:


5. How long will the Nike + iPod receiver or sensor service take?

Your service will take approximately one week from the time you set up service.

6. Can I extend the service coverage on my Nike + iPod receiver or sensor beyond the warranty period?
At this time, Apple does not offer an extended support agreement for the Nike + iPod receiver or sensor.

7. My Nike + iPod receiver or sensor warranty has expired. What are my service options?
You may be charged for the replacement receiver or sensor, local taxes and shipping, if your iPod (nano or touch only) or Nike + iPod receiver is no longer covered by Apple's Limited Warranty. You can also visit your local Apple reseller to purchase a new Nike + iPod Sport Kit or sensor.

Note: You should upload your workout data to nikeplus.com prior to sending the sensor unit in for service.

8. What kind of activities will void my warranty?
Apple's One-Year Limited Warranty excludes coverage for damage resulting from accident, unauthorized service, and unauthorized modifications. Please review the warranty for further details.

Apple reserves the right to refuse service on Nike + iPod receivers or sensors that are inside their warranty if damage has occurred due to accident, abuse, or misuse. In such an event, Apple will return your receiver or sensor to you without providing service and may hold you responsible for shipping costs, plus any applicable sales tax. See Apple's Repair Terms and Conditions for details.

9. Does Apple warrant my Nike + iPod receiver or sensor service?
If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after service, whichever provides longer coverage for you.

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