AppleCare Products

AppleCare+ for iPad

Every iPad comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary telephone technical support. AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a HK$348 service fee.1

Extend your coverage to two years of service and expert telephone technical support

One stop for technical support

Because Apple designs the iPad, iOS, and many applications, the iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts
  • Carry-in repair3: Take your iPad to an Apple Retail Store or other Apple Authorized Service Provider
  • Express Replacement Service

Apple hardware coverage

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:

  • Your iPad
  • Battery1
  • AirPort4
  • Included USB cable and power adapter
  • Coverage for up to two incidents of accidental damage from handling of your iPad, each subject to a HK$348 service fee1

Software support included

Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about FaceTime, Keynote, Numbers, Pages, and other Apple-branded iPad apps

Important notes

AppleCare+ must be purchased within 30 days of the date you bought your new iPad. If you did not purchase AppleCare+ with your iPad, you may purchase it at an Apple Retail Store or by calling the AppleCare Contact Center. To buy AppleCare+ at an Apple Retail Store, a Specialist will first need to verify your iPad purchase date and confirm that your iPad has no pre-existing damage. Find an Apple Retail Store. To buy AppleCare+ from the AppleCare Contact Center, you will be required to verify your purchase date and run a diagnostic to confirm that your iPad has no pre-existing damage.

See AppleCare+ Terms and Conditions for complete product details.

For more information, read frequently asked questions.

  1. Service coverage is available only for the iPad and its original included accessories for protection against (i) defects in materials or workmanship, (ii) battery depletion of 50 percent or more from original specification, and (iii) up to two incidents of accidental damage from handling of your iPad, each incident being subject to a HK$348 service fee. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms for full details.
  2. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
  3. Availability of each option depends on country or region in which service is requested and location of Apple Authorized Provider. Service coverage may be subject to certain restrictions.
  4. AirPort must be purchased up to two years before your iPad purchase or during the term of your AppleCare+ coverage.

AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. In Hong Kong, Apple is the obligor in relation to all obligations under this Plan apart from the Accidental Damage from Handling coverage. For the Accidental Damage from Handling coverage, AIG Insurance Hong Kong Limited is the insurer under this Plan. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms.