AppleCare Products

AppleCare+ for iPhone

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone1 and adds up to two incidents of accidental damage coverage, each subject to a HK$548 service fee.2

Extend your coverage to two years of service and expert telephone technical support

One stop for technical support

Because Apple designs the iPhone, iOS, and many applications, the iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Carry-in repair4: Take your iPhone to an Apple Retail Store or other Apple Authorized Service Provider

Apple hardware coverage

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Coverage includes the following:

  • Your iPhone
  • Battery1
  • Included USB cable and power adapter
  • Coverage for up to two incidents of accidental damage,2 each subject to a HK$548 service fee

Software support included

With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS and iCloud, and Apple-branded apps, including:

  • Using iOS and iCloud
  • Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar
  • Connecting to wireless networks

Buy AppleCare+ for iPhone

Buy AppleCare+ for iPhone now.

Important notes

AppleCare+ must be purchased within 30 days of the date you bought your new iPhone. If you did not purchase AppleCare+ with your iPhone, you may purchase it at an Apple Retail Store or by calling the AppleCare Contact Center. To buy AppleCare+ at an Apple Retail Store, a Specialist will first need to verify your iPhone purchase date and confirm that your iPhone has no pre-existing damage. Find an Apple Retail Store. To buy AppleCare+ from the AppleCare Contact Center, you will be required to verify your purchase date and run a diagnostic to confirm that your iPhone has no pre-existing damage.

See AppleCare+ Terms and Conditions for complete product details.
For more information, read frequently asked questions.

  1. Service coverage is available only for the iPhone and its original included accessories that are defective in materials or workmanship or for battery depletion of 50 percent or more from original specification. See terms at www.apple.com/legal/sales-support/applecare/applecareplus/ for full details.
  2. AppleCare+ for iPhone provides coverage for up to two incidents of accidental damage from handling. Each incident is subject to a HK$548 service fee.
  3. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
  4. Availability of each option depends on country or region in which service is requested and location of Apple Authorized Service Provider. Service coverage may be subject to certain restrictions.

AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. AppleCare+ is subject to acceptance of the Terms and Conditions. Purchase of the plan is not required to purchase the iPhone.

In Hong Kong, Apple is the obligor in relation to all obligations under this Plan apart from the Accidental Damage from Handling coverage. For the Accidental Damage from Handling coverage, AIG Insurance Hong Kong Limited is the insurer under this Plan. See terms a www.apple.com/legal/sales-support/applecare/applecareplus/ for full details.