Contacting Apple About Security Issues
Passwords & Account Security
Apple takes our customers' privacy seriously. For details on how we protect your privacy, please visit Apple's privacy page.
If you have forgotten your Apple ID password, visit iforgot.apple.com.
If you receive what you believe to be a phishing email claiming to be from Apple, please consult Apple's phishing information page.
If you believe your Apple account has been compromised, either via phishing or otherwise, please visit Apple ID to change your password immediately. If you need additional help, contact Apple ID Support.
Keeping your software up-to-date is one of the most important things you can do to maintain your Apple product's security. Instructions on how to update your Apple products can be found below:
- Update OS X and App Store apps on your Mac
- Update your iPhone, iPad, or iPod touch iOS software
- About AirPort base station firmware updates
- Apple TV (2nd and 3rd generation): How to update Apple TV software
For technical support for Apple products, contact Apple or visit Apple Support. Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting Apple Support.
Security and Privacy Researchers
To report security or privacy issues that affect Apple products or web servers, please contact: email@example.com.
You can use Apple's Product Security PGP key to encrypt sensitive information sent via e-mail. When we receive your email, we will send an automatic email as acknowledgement. If you do not get this email, please check the email address and send again. We will respond with additional emails if we need further information to investigate a security issue.
For the protection of our customers, Apple generally does not disclose, discuss, or confirm security issues until a full investigation is complete and any necessary patches or releases are available. Apple distributes information about security issues in its products through security advisories. You can also receive Apple security advisories through our security-announce mailing list.
Notifications published by Apple Product Security are signed with the Apple Product Security PGP key. We encourage you to verify the signature to ensure that the document was indeed written by our staff and has not been changed.
Apple credits researchers who have reported potential security issues on Apple's web servers on the Apple Web Server Notifications page.
Please consult the following guidelines for contacting Apple with law enforcement requests:
Learn how Apple handles government information requests.
To contact Apple PR: firstname.lastname@example.org
Visit apple.com/pr/ for more information.