Xserve & Xserve RAID Service: Frequently Asked Questions
 
How long is my Xserve covered by Apple's warranty?
Your Xserve is covered by Apple's One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").

How can I tell if my Xserve is in-warranty?
Your Xserve is covered by Apple's One-Year Limited Warranty for one year from its date of purchase. Apple may need to examine your proof of purchase document to verify your Xserve warranty status.

How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. However, you will be responsible for all expenses incurred in transporting the Xserve to your local Apple Authorized Service Provider ("AASP") .

How do I get my Xserve serviced?
Apple may provide service for your Xserve, using one of the following options:
  1. Carry-in Service: Take your Xserve to a local Apple Authorized Service Provider (AASP) or local Apple retail store.
  2. Customer Installable Part Service: For certain repairs, Apple may be able to provide a part that is installable by you.
Will the data on my Xserve be preserved?
Don't rely on it being preserved. Many repairs require Apple to replace or reformat the hard disk, which will result in the loss of your data. Please make sure you back up your data on a regular basis to minimize your data loss. Apple is not responsible for any damage to or loss of any programs, data, or other information stored on your Xserve while performing service.

How long will my Xserve service take?
Service times often depend on the nature of the issue and the availability of service parts at the service location. Be sure to ask how long service will take when you deliver your Xserve for service.

Does Apple warrant my Xserve service?
For Xserves under Apple's One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service or for the remaining period of the warranty, whichever provides longer coverage for you. For Xserves not under Apple's One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service.

What is the status of my Xserve service request?
For service facilitated through Apple, you can check the status of your Xserve service at any time by accessing our easy service status website.

Can I extend service coverage on my Xserve beyond the warranty?
The AppleCare Premium Service and Support Plan extends hardware repair service and technical support coverage to three years from the Xserve's date of purchase. Apple-certified technicians provide onsite response within four hours* during business hours and next-day onsite response when you contact Apple after business hours. The AppleCare Premium Service and Support Plan must be purchased while the Xserve is covered under Apple's One-Year Limited Warranty.
(* Note: Represents typical response times. Actual onsite response time and availability of onsite service depend on location.)

My Xserve warranty has expired. What are my service options?
If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any) and applicable taxes. AppleCare, your AASP or your Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.

Can I purchase Xserve parts to have on-hand for any future service?
Yes, you may purchase AppleCare Service Parts Kits for Xserve and Xserve RAID. More details can be found at AppleCare Products and Services.

One of my Xserve accessories isn’t working. Can I order a replacement?
Most accessories that shipped with your computer can be replaced. Please check out Apple's Do-It-Yourself page for a list of parts you can replace yourself. If you need additional assistance, please contact your local Apple Authorized Service Provider (AASP), or contactApple. A technical support agent can help you diagnose the failure and order a replacement part, if necessary.

What kind of activities will void my warranty?
Apple's One-Year Limited Warranty for Xserve excludes coverage for damage resulting from a number of events, including accident, unauthorized service and unauthorized modifications. Please review the warranty for further details. If damage is outside the scope of warranty coverage, service may still be provided through an Apple repair center or an Apple retail store, but all service charges will be your responsibility. In such an event, you will be asked to approve the estimated charges and accept the terms and conditions for service before authorizing the repair.