We offer a variety of services that make the Apple Online Store the ideal place for you to purchase items to give as gifts for family and friends. Find out everything you need to know about giving a gift through the Apple Online Store.
For most items in our store, you can include a gift message on the packing slip — at no charge.
When you select to put an item in your bag, just check the box that says “This is a gift” or “Add a free gift message.”You’ll be prompted to create your message after you’ve finished shopping and have selected to check out. If your order includes items intended for different recipients, you can enter a message for each item so that when the gifts arrive, it will be clear which item is intended for whom. At this time, the Apple Online Store does not support shipping items in a single order to multiple shipping addresses. To send gifts to different addresses, please place a new order through the Apple Online Store — one order per shipping address.
And don’t worry about pricing information being displayed for gift items. For all orders, the price is only included in the email notifications and never on the packing slips in the box. So if you have a gift shipped directly to family or friends, they won’t see the cost.
Please note that Apple Print Products are ineligible for gift messaging.
When you order a new iPod, iPad, iPhone, MacBook, MacBook Pro, or select Apple-branded software and accessories, you can add a special touch to your gift: the Apple Gift Package (subject to availability). The Apple Gift Package is a signature gift box with a red ribbon and a greeting card with your personal message.
Look for the gift icon on a product page to find out if the Apple Gift Package is available.
Gift packaging is only available for standard configuration models of MacBook and MacBook Pro.
To add gift packaging:
Apple Store Gift Cards
There are two types of gift cards that you can purchase from the Apple Online Store: Apple Store Gift Cards and iTunes Gift Cards.
Apple Store Gift Cards take the guesswork out of giving a gift. Your friends and family can choose exactly what they want from our huge collection of Mac, iPad, iPod and accessory items at the Apple Online Store or at their local Apple Retail Store.
How to Purchase Apple Store Gift Cards
Apple Store Gift Cards can be purchased from the Apple Online Store for any amount between HK$ 200-HK$ 40,000. Alternatively Apple Store Gift Cards can be purchased over the phone at (852) 800-908-988.
Each card can include an optional gift message. Find out more in the Gift Messaging section of online Help.
How to Use Apple Store Gift Cards
Apple Store Gift Cards can be redeemed in any Apple Retail Store, on the Apple Online Store, or by calling (852) 800-908-988. Apple Store Gift Cards can only be redeemed in the country of purchase.
In an Apple Retail Store, simply present the card to the cashier at time of payment. If you are using your Apple Store Gift Card at the Apple Online Store or over the phone, you'll need to provide the gift card number and PIN. Remember to keep the card in your possession until your item(s) have been delivered.
You can use up to eight Apple Store Gift Cards for one transaction at the Apple Online Store and the Apple Retail Store. You can also combine your Apple Store Gift Card(s) with one credit/debit card to pay for your purchase.
Apple Store Gift Cards can be redeemed for most items on the Apple Online Store, including iPhone, iPhone accessories, and all things Mac, iPad, and iPod.
NOTE: Apple Store Gift Cards cannot be used to purchase another Apple Store Gift Card, an iTunes Gift Card, an iTunes Gift Certificate, Apple Print Products, or for purchases at the iTunes Store.
Checking Your Apple Store Gift Card Balance
You can check your Apple Store Gift Card balance by visiting Your Account or by calling (852) 800-908-988.
Lost or Stolen Cards
To report a lost or stolen Apple Store Gift Card, please contact Apple at any Apple Store location or by telephone at (852) 800-908-988. Replacement cards will be issued after Apple confirms that the lost or stolen card has not been redeemed and order details have been verified. Apple is not responsible for lost or stolen gift cards.
Engrave Your iPod or iPad
Want to make your new iPod or iPad your own? You can engrave any model of new iPad, iPod shuffle, iPod nano, iPod classic, and iPod touch. Personalised laser engraving is only available on the Apple Online Store. Engraving is not offered on refurbished and clearance products.
After you select your iPod or iPad from the Apple Online Store, you will be offered the option to enter up to one line of text for iPod shuffle and iPod nano, and up to two lines of text for iPod classic, iPod touch, and iPad. As you type, you’ll see an image on the left side of the page that represents what your text will look like.The text will be engraved near the top, on the back of the product, just like it appears on the image.
Please make sure that everything is spelled correctly, as your engraved product cannot be returned. You may wish to review our Sales and Refund Policy. You may be able to make changes to the engraved text or cancel your item if the online Order Status indicates that your engraved product has “Not yet shipped.” See the Viewing & Changing Orders section of online Help for details or go directly to online Order Status.
An iPod makes the perfect gift for business, employee recognition, sales incentives, client appreciation and special events. Order any combination from the popular iPod family and customize your iPods with your company logo or text engraving.
How to order
To purchase, simply follow the steps below:
- Contact us: Call 800 908 988 during business hours, Monday to Friday, 9 am to 7 pm.
- Choose your incentive: Order as many as you want (50-unit minimum for iPod models) in any combination.
- Add iPod engraving: Make the reward truly memorable. Have any iPod engraved with your message for free or put your logo on iPod or iPod nano for a one-time setup fee.
For more details on the maximum characters allowed for different iPod models, please click here.