How to place an order
Select the items you want to order and add them to your bag. On the right hand side of the page you will find a summary of the items in your bag. Review your bag and click the 'check-out now' button. If you have an Apple ID already, please log in to your account or if you are new to the online Apple Store, we will walk you through the checkout process. Once you are logged in with your Apple ID, you can verify your order details. You will be able to make changes to your billing and shipping address, change quantities or delete items from your bag. If you are happy with your shopping bag, click the 'Place my order' button. Please note, do not log out of the page or use the return button while Apple is authorising your Credit Card as this can result in order duplication. Once the system has completed the checkout, you will receive an email containing your order details.
Benefits of an Apple ID
To create an Apple ID (typically your email address) or sign in using an existing Apple ID, click here. If you have a MobileMe account, you can use that as your Apple ID.
By creating and using an Apple ID, you can personalise your Apple Online Store experience. You can save bag(s) until you're ready to place an order, use Express Checkout ordering on our secure website, check the status of or change your order online, and much more.
Additionally, your Apple ID gives you access to other Apple resources including:
- Ordering photos and photo books through iPhoto
- Registering your Apple products
- Accessing support for your products from AppleCare
Sign in to Your Account to begin taking advantage of these features!
If you forgot your Apple ID, try your current email address. If that doesn't work, you can find your user name with our Apple ID recovery tool, iForgot. You can also visit the Your Apple ID Account FAQ page.
Apple cannot provide you with your Apple ID.
Find or Reset Password
If you forgot your password, you can easily recover or reset it using the iForgot tool. For security reasons, Apple cannot reset your password for you.
To protect yourself against unauthorised purchases to your credit card, do not give out your password to anyone.
NOTE: If you attempt to sign in to the Apple Online Store numerous times with the wrong password, you will see the following error: This Apple ID has been disabled for security reasons." To reset your account, use the iForgot tool.
Manage Your Account
It's easy to change your Apple ID, password, or default shipping and payment information. Click here to view and edit your account information. Please note that you will not be able to change your credit card information if you have Express Checkout turned on.
Any changes that you make will only apply to future orders. To make changes to current orders, visit online Self Service.
Can I delete my Apple ID?
Apple IDs cannot be deleted, it is recommended you remove all personal information from your Apple ID profile instead.
Can I have more than one Apple ID?
Yes, but it is not recommended as you will not be able to view your complete order history under the same Apple ID. Please note, Apple ID accounts cannot be merged.
There is no need to log out of your account. As a security measure, you are required to log in for every purchase or change to your account and you will be automatically logged out after inactivity of 30 minutes.
Redeem your e-coupon
Apple Store e-Coupons are electronic discount vouchers which Apple occasionally sends to registered customers who subscribe to Apple Store eNews. To redeem an e-Coupon, enter the associated claim code on the "Verify your Order" page when ordering online or provide it to your Apple Store Representative agent when ordering over the phone. Please note, e-Coupons cannot be applied to another order after the order has been submitted.