AppleCare+ for iPad
AppleCare+ for iPad
AppleCare+ for iPad is an insurance product that provides up to two years of expert telephone technical support (1) and hardware coverage (2), including up to two incidents of accidental damage, each subject to a €49 excess fee (3). In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. Coverage begins on the original purchase date of your iPad.
AppleCare+ benefits are separate from a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods that do not conform with the contract of sale. Under Irish law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For more details, click here.
How to get AppleCare+
- Add it to your shopping basket during the checkout process when you purchase your new iPad.
- Buy it within 60 days of your iPad purchase by calling 1800 804 062 (requires you to run a remote diagnostic and provide proof of purchase). Your iPad purchase date is the date we ship and charge you for your order.
One stop for expert technical support
Because Apple designs the iPad, iOS and many applications, the iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- Direct access to Apple experts via chat or phone (1)
- 24/7 priority access through getsupport.apple.com
- Express Replacement Service
- Local Apple hardware service when travelling within Europe
Additional Apple hardware coverage
With AppleCare+, you get repair or replacement coverage for your iPad that includes up to two incidents of accidental damage, each subject to a €49 excess fee, and coverage against batteries that retain less than 80 per cent of their original capacity. Coverage includes the following:
- Your iPad
- Battery (3)
- Included USB cable and power adapter
Software support included
With AppleCare+ for iPad, Apple experts can help troubleshoot issues with your iPad, iOS, iCloud, and Apple-branded iPad apps(4):
- iOS and iCloud
- Wireless networks
- Apple-branded iPad apps such as FaceTime, Keynote, Numbers and Pages
- (1) Local telephone charges may apply. Telephone numbers and hours of operation may vary and are subject to change.
- (2) Your AppleCare+ Hardware Coverage starts from the date you purchase AppleCare+. This means that if you purchase AppleCare+ up to 60 days after you purchase your iPad, you will only receive AppleCare+ Hardware Coverage from that date. Your Technical Support coverage starts on expiry of your 90 days of complimentary technical support cover provided by Apple, which starts on the date you purchase your iPad. Both types of cover end 24 months from the date you purchased your iPad.
- (3) Coverage is available only for the iPad and its original included accessories for protection against (i) batteries that retain less than 80 per cent of their original capacity, and (ii) up to two incidents of accidental damage, each incident being subject to a €49 excess fee. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms at www.apple.com/legal/sales-support/applecare/applecareplus for full details.
- (4) Technical Support Coverage gives access to technical advice for which a customer would otherwise be charged a fee.
AppleCare+ benefits are separate from rights provided by consumer law. For details, click here. Purchase of AppleCare+ is not required to purchase the iPad.
AppleCare+ is offered by Apple Distribution International, having its registered office at Hollyhill Industrial Estate, Hollyhill Cork, Republic of Ireland. Apple Distribution International is regulated by the Central Bank of Ireland. For further information please visit http://registers.centralbank.ie.
This insurance is underwritten exclusively by AIG Europe Limited registered in England with company number 1486260, and which has its registered office at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. AIG Europe Limited Ireland Branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland (Branch Registration Number: 906664). AIG Europe Limited is authorised by the Prudential Regulation Authority of the United Kingdom, and is regulated by the Central Bank of Ireland for conduct of business rules.