AppleCare for Education

Peace of Mind for Your Apple Products

Make the most of your computing investment. With the purchase of an AppleCare product, you have access to Apple experts knowledgeable in all aspects of your Apple solution — from Apple hardware to the Mac OS to Apple applications.

We design our products to scale with your needs, providing expert service and support to students, educators and educational institutions alike. And because Apple builds the entire computing solution — from hardware to software to the operating system — AppleCare can provide the kind of integrated support that you can’t get anywhere else. Choose AppleCare — one phone call can address almost all of your technical needs.

AppleCare Protection Plan

The AppleCare Protection Plan extends your computer’s 90 days of complimentary telephone support and one-year hardware warranty to up to three years of world-class service and support and provides you with long-term peace of mind. It includes on-site service for desktop computers and global service coverage.

AppleCare Protection Plan for iPod

The AppleCare Protection Plan for iPod extends your service and support coverage for your iPod. Get up to two years of world-class support for both your iPod and iTunes software — for long-term peace of mind for your portable digital music experience.

AppleCare Protection Plan for Apple TV

With the AppleCare Protection Plan for Apple TV, you get support for wireless networking over AirPort to make sure your iTunes library stays in tune with your classroom.

AppleCare Help Desk Support

AppleCare Help Desk Support gives you a year of expertise for your internal help desk. It provides priority telephone and email support to two designated contacts in your organisation and covers an unlimited number of support incidents for software installation, launch and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

AppleCare Professional Video Support

Professional Video Support gives you a year of direct access to Apple’s Professional Video Technical Support team. It provides priority telephone and email support to one designated contact in your organisation and covers an unlimited number of support incidents for using Apple’s professional video applications (support for Shake not included).

AppleCare Technician Training

AppleCare Technician Training offers an in-depth training programme that covers the spectrum of knowledge needed to become an Apple-certified technician. Learn the essential skills for troubleshooting Mac hardware and Mac OS X.

Mac OS X Server Software Support

Mac OS X Server Software Support delivers IT-department-level telephone and email consulting for server deployments. Technical experts help with advanced networking issues, including integration into heterogeneous environments, configuring and managing network services and developing open source components for Mac OS X Server.

AppleCare Premium Service and Support Plan

AppleCare Premium Service and Support Plan provides up to three years of coverage for Xserve or Xserve RAID systems. It covers on-site hardware repairs within four hours during business hours and next-day onsite response when you contact AppleCare after business hours. Up-and-running support and basic troubleshooting for your hardware and the graphical user interface in Mac OS X Server are also available by phone or email 24 hours a day.

AppleCare Service Parts Kits

AppleCare Service Parts Kits let you keep key modules handy to address the most common hardware failures. When you combine this kit with the AppleCare Premium Service and Support Plan, Apple experts can often help you troubleshoot and fix your system over the phone so you don’t have to wait for a technician.

* Complementary phone support limited to a single incident within 90 days of iPod purchase.