Apple Servers

Mac OS X Server Software Support

In addition to the complimentary 90 days of up-and-running support, Apple offers consultative telephone ⁽¹⁾ and email support for advanced server migration and integration issues. Whether you have occasional questions regarding network administration or you need dedicated design and development support with rapid response, Apple has a plan to fit your requirements. Each plan provides one year of coverage.

Choose from three levels of AppleCare technical support:

Select covers up to 10 incidents with four-hour response for priority 1 (server down) issues ⁽²⁾, 12/7. Additional incidents can be purchased as needed.

Preferred covers an unlimited number of incidents with two-hour response for priority 1 (server down) issues ⁽²⁾, 12/7, and assigns a technical account manager to your organisation.

Alliance covers an unlimited number of incidents at multiple locations with one-hour response for priority 1 (server down) issues, 24/7. This plan includes an on-site review by an Apple technical support engineer.

Xsan Software Support

AppleCare Xsan Support delivers a year of priority phone and email support for your storage deployment. You’ll have direct access — 24 hours a day, 7 days a week — to Apple’s dedicated Xsan Support team. These experts provide in-depth problem-solving assistance with Xsan and RAID Admin software. They’ll also troubleshoot Apple hardware running Xsan, as well as interconnectivity between Mac, Xserve and Xserve RAID systems, including Apple-qualified Fibre Channel switches ⁽³⁾.

1. Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply.
2. Represents typical response times; times based on Apple’s hours of operation.
3. Hardware repairs that are not covered under warranty require an extended service contract, such as AppleCare Premium Service and Support Plan.

Support for Xserve and Xserve RAID

Apple offers expert service and support plans for Xserve and Xserve RAID. Because the hardware and software both come from Apple, issue resolution is fast: one team diagnoses both hardware failures and server software configuration issues.

AppleCare Premium Service and Support provides up to three years of coverage for Xserve or Xserve RAID hardware with up-and-running support for Mac OS X Server software ⁽¹⁾. You get 24/7 telephone ⁽²⁾ and email support with 30-minute response. For hardware repairs, Apple-certified technicians provide on-site response within four hours during business hours and next-day on-site response when you contact Apple after business hours ⁽³⁾. Purchase one AppleCare Premium Service and Support Plan for each Xserve or Xserve RAID in your organisation.

AppleCare Service Parts Kits allow you to keep crucial replacement modules on hand at all times. Since Xserve and Xserve RAID are designed for easy swapping of critical parts, you’ll be ready to resolve the most common hardware failures quickly. When you combine a parts kit with the AppleCare Premium Service and Support Plan, Apple experts can often help you troubleshoot and fix your system right over the phone.

1. Coverage ends three years after date of Xserve or Xserve RAID purchase.
2. Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply.
3. Represents typical response times; times based on Apple’s hours of operation.