The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they're backed by full 24-hour on site component replacement seven days a week. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.
This onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple sales channels.
Covers VTrak unit while under 3-year warranty Available for purchase within 90-days of VTrak purchase Covers all FRUs including Drive modules, RAID controllers and I/O modules, Power supply modules, Blower module and Battery backup modules. Onsite tech will install part and retrieve failed component
Simple instructions allow you to register the service online or over the phone. Thereafter, you can track the status of your coverage and warranty through the http://www.promise.com/serviceplus/" target="_blank Promise website (English only).
Customers outside the four-hour support regions will receive Next Business Day (NBD) on site support.