• 1.0 out of 5 stars

    After sales support and customer service is terrible. Avoid!

    • Written by from Port Seton

    The monitor has performed ok when it has been working but we have had lots of problems with the hardware since original purchase.
    The USB connection/ connector has broken on two occasions. The first time this happened Withings were helpful. The second time it happened withings were not so helpful and are now ignoring any e-mail that I send to them. I would not recommend this product or this company. The customer service is diabolical. Don't waste your money or add to your stress levels. Avoid!!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Excellent product

    • Written by from Dublin

    I was searching for so long for the best baby monitor and I found in this product, Easy to install, quality of building excellent, all features are perfect.
    I am using in 3 devices in 3 differents networks and also Mobil phone network and everything it is great video and audio
    Highly recommend.

  • 1.0 out of 5 stars

    It should be brilliant, but it's bad.

    • Written by from London

    I love all the functions of this baby monitor - light, music, zoom and pan on the camera, microphone, temperature, remote access. All brilliant. However, it just doesn't work. It's horribly unreliable and that's probably the one thing you actually need in a monitor. The apple store were brilliant and replaced and then refunded the two I had problems with. The first had very average connectivity and physically broke the first time I unplugged it and tried to take it away on holiday - the socket the power lead plugs into fell into the device. The battery lasts literally seconds so the device was useless. (I googled the problem - it seems fairly common). The second device failed to connect at all, just gave the constant spinning wheel. I've since bought a different brand and it's really stable, I've never had a problem connecting. But I still miss the features of Withings - it's such a shame it doesn't work.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Horrible product

    • Written by from Bristol

    I have had my monitor for just over 2 years and have to say it is the worst. Connectivity has always been an issue as has malfunctioning infrared. Technical support is non existent apart from replies to posts on facebook. Now the unit has stopped working all together. Very expensive for only 2 years use.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    dangerous product

    • Written by from Leeds

    Our smart monitor, disconnects almost every night leaving our child potentially crying undetected. I have already replaced one monitor, believing it to be a fault with an individual unit however it has happened again. We do not have a night that the monitor doesn't disconnect. Not only this, but when it does disconnect the alert is a one off sound (not enough to consistently wake us), it should be an alarm. We have had to replace the monitor with a simple sound only one and cannot trust it at all.

    My wife and I are doctors, we believe this product is dangerous, and it would have left our baby at risk if it were not for us putting in back up monitoring (essentially another monitor).

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    rubbish... no connection

    • Written by from stalybridge

    looks great, and is great when your sat next to it! otherwise use over Wi-Fi and connection is non existent.

    support on their website consists of you plugging in the monitor to your Ethernet cable for 2.5 hours for it to update, I don't even think it did that!

    don't buy honestly its an over priced waste of space, what ever happened to plug and play?

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Everything and more

    • Written by from Paris

    This product is truly amazing! I've never seen anything like that. It really gives you a felling that you are together with your baby, no matter where you are. It also shows temperature and humidity inside baby's room, which gives you an idea who you can improve his conditions.

    9 of 11 people found this useful

  • 5.0 out of 5 stars

    Great baby monitor

    • Written by from Menton

    We travel with it, and my wife watches the baby from work while I work at home. When I travel--anywhere in the world--I can log in and see and talk to baby. It works great, and the sound and light fixtures help with sleeping in the crib.

    8 of 10 people found this useful

  • 3.0 out of 5 stars

    Good, not great.

    • Written by from London

    I wanted to love this product. It makes so much sense...

    First, the good:

    1. It's well thought out. The device is slick, with simple buttons and the interface is simple and easy to use.

    2. The sensors are very good. The video and audio quality is excellent.

    3. Connecting to the device from the office or even another country works without issue. Great for me and relatives abroad (when Skype would be intrusive or too much effort).

    Now, the bad:

    1. Automatic switch to infrared is rubbish. The camera automatically switches to infrared (because it thinks its dark) when it shouldn't and there is no ability to manually manage this switch. Problem being, when it's dim or the device is close to a white wall, the camera endlessly switches between normal and infrared mode (and 10 seconds out of every 20 seconds, nothing is visible). Super annoying. The monitor also does this when the camera is at a less than 90 degree angle (because it picks up its own white base) - I verified this with customer support and its a known issue, for which no fix is planned!

    2. Automatic infrared adjustment is rubbish. The camera tries to find the right infrared balance/contrast, but sometimes it uses the wrong object as its focus (eg the side of our crib and not our baby). Again, super annoying that your not able to manually adjust this to see your baby clearly.

    3. Battery is rubbish. Literally, lasts for 10 minutes. Don't know why they other providing one, pretending the device can be used on this basis.

    Now, the mediocre: connection stability.

    It manages a relatively stable connection. There are a few disconnects (and some refusals to connect), but it generally holds its connection or can be reconnected with minimal effort. That said, this can be very frustrating (esp for partners that may not be IT savvy) and is something that should not happen with this price tag. Also, it was totally dud one evening, but I understand that this was due to the Withings servers being down. Again, this should not happen.

    One upshot about having had these connection issues is that I found out that if the wifi doesn't work, you can connect to it using Bluetooth. This is an excellent backup and works really nicely!

    All in all, I would by this product again, because I think it's best baby monitor on the market right now. I also want to throw it out the window some evenings....

    If Withings could fix the connection issues, improve the battery, and allow the user to control the infrared switching and adjustment, this would be awesome! At this price, this should have been sorted before it was sold by Apple.

    91 of 98 people found this useful

  • 5.0 out of 5 stars

    Almost perfect

    • Written by from SOLIHULL

    This is a truly brilliant product. We have had 2 BT baby monitors in the past but for our 3rd we thought we would embrace all that is Apple. Our daughter is now 10 weeks old and our monitor has been on 24/7 since her birth. We did have some issues with WiFi dropping out but its an old house with thick walls and the iPhone WiFi receptions is patchy in the nursery as well. The problem was easily fixed with a Powerline Ethernet. I am so impressed we can look in on our daughter from the pub when we are lucky enough to get a baby sitter and the image quality far exceeds any other video monitor we have seen. My only gripe is that it would have been nice to have greater control over the sensitivity of the alerts but all in all I could not recommend this more highly. Expensive but unmatched and in our minds well worth it.

    19 of 23 people found this useful

  • 4.0 out of 5 stars

    Love it but its not without fault

    • Written by from Winchester

    This is exactly what you would want and I cannot recommend it enough,

    But it is buggy at times and its not fool proof.

    Well recommended but don't expect it to be perfect.

    19 of 23 people found this useful

  • 4.0 out of 5 stars


    • Written by from Caldicot

    Have to even out the reviews here: my experience of this product is first class, however I would say it was poor prior to the recent software update, and prior to this I would have to agree with the previous review, but the update has transformed this monitor into the product it promised to be.

    We have a large, long, stone-built house but even at the opposite end of the house the monitor works very well on the wifi network. The visual view and night vision provide its USP, and the clip on magnetic stand make fixing to the side of the cot easy. Can thoroughly recommend.

    53 of 67 people found this useful

  • 1.0 out of 5 stars

    Withings Smart Baby Monitor

    • Written by from Lichfield

    i must say, had a very poor experience with this product, continuous loss of connection, battery cover kept falling off/out, app kept crashing, lost patience and returned it.

    The only product from apple that just didn’t “just work”

    80 of 105 people found this useful