|Power Mac Service: Frequently Asked Questions|
can I tell if my Power Mac needs service?
Visit our Power Mac support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your Power Mac requires service, you can take your Power Mac to your local Apple Authorized Service Provider or Apple retail store for diagnosis.
Note: There may be a fee for diagnostic service.
How long is my Power Mac covered by Apple's warranty?
Your Power Mac is covered by Apple's One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").
How can I tell if my Power Mac is in-warranty?
Your Power Mac is covered by Apple's One Year Limited Warranty for one year from the date of original purchase. Apple's One-Year Limited Warranty begins on the date that the Power Mac was originally purchased. Apple may need to examine your proof of purchase document to verify your Power Mac's warranty status.
How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").
How do I get my Power Mac serviced?
To receive service for your Power Mac, you have three easy options:
Some types of repairs require Apple to replace or reformat the hard disk. Please make sure you back up your data on a regular basis to minimize your data loss.
How long will my Power Mac service take?
Your service time largely depends on the availability of repair parts. Be sure to ask how long your repair will take when you deliver your machine for service.
What is the status of my Power Mac service request?
You can check the status of your Power Mac service at any time on our easy service status website.
Can I extend service coverage on my Power Mac beyond the warranty?
The AppleCare Protection Plan for Power Mac extends hardware repair service and technical support coverage to three years from the Power Mac's date of purchase. Power Mac customers may also enroll one Apple display for coverage, provided that the Power Mac and the display are purchased together. The AppleCare Protection Plan for Power Mac must be purchased while the Power Mac is covered under Apple's One-Year Limited Warranty.
My Power Mac warranty has expired. What are my service options?
If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of parts and labor. AppleCare, your local Apple Authorized Service Provider or your Apple Store representative should provide a repair cost estimate to you before repairing your machine.
One of my Power Mac accessories isnt working. Can I order a replacement?
Most accessories that shipped with your computer can replaced. Please check out our Do-It-Yourself page for a list of parts you can replace yourself. If you need additional assistance, please contact your local Apple Authorized Service Provider, your local Apple Store, or call Apple at 800-APL-CARE in the United States. A technical agent can help you diagnose the failure and order a replacement part, if necessary.
What kind of activities are excluded from my warranty coverage?
Apples One-Year Limited Warranty for Power Mac excludes coverage for damage resulting from a number of events, including accident, liquid spill or submersion, unauthorized service and unauthorized modifications. If damage is outside the scope of warranty coverage, service may be available through a local AASP or an Apple retail store, but all service charges will be your responsibility. In such an event, you will be asked to approve the estimated charges and accept the terms and conditions for service before authorizing the repair. If the repair is performed at an Apple retail store Apple's Repair Terms and Conditions will govern service. Repair service for a Power Mac that has experienced catastrophic damage, for example extensive liquid damage or a severe impact that results in the product being disassembled into multiple pieces, is generally not available and not eligible for service.
Does Apple warrant my Power Mac service?
If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after Power Mac service, whichever provides longer coverage for you. If Power Mac service is provided outside of warranty, Apple warrants that the repairs to your Power Mac will be free from defects in materials and workmanship for ninety (90) days from the date of the Power Mac service.